About jrni
jrni (jur·nee) is a leading provider of enterprise-grade, customer engagement solutions. Our In-person Interaction Platform integrates appointment scheduling, queue management, and experiential events to drive revenues while enabling staff to delight customers at every step of their journey.
Our platform empowers organizations to create exceptional customer experiences through personalised appointments, queue management, virtual events, and seamless scheduling. We work with some of the world’s most innovative companies to help them connect with their customers in meaningful ways.
Key Responsibilities
- HR Operations & Systems: Manage global HRIS platforms (HiBob, ADP); ensure data accuracy, compliance, and partnership with Finance for headcount and compensation reporting.
- Analytics & Reporting: Deliver HR metrics and dashboards, including headcount, attrition, engagement, and compensation trends to support strategic decisions.
- Employee Relations & Compliance: Advise leaders on performance, employee relations, and employment law compliance across all operating regions.
- Performance & Compensation: Lead performance and merit review processes; ensure internal equity and alignment with JRNI’s compensation philosophy.
- Engagement & Culture: Drive employee engagement surveys, recognition programs, and initiatives that strengthen connection and belonging.
- Onboarding & Offboarding: Oversee a consistent, high-quality experience from hire to exit, including onboarding, exit interviews, and retention feedback.
- Information Security & Audits: Partner with Operations and Security on HR-related ISO and SOC audits and maintain HR compliance documentation.
- Leadership Coaching: Provide guidance and coaching to managers and employees to enhance performance, communication, and career development.
Qualifications
- 6+ years of progressive HR or People Operations experience, ideally in a global SaaS or technology company.
- Strong knowledge of HR systems (HiBob, ADP, or similar) and data reporting.
- Experience managing employee relations, performance cycles, and compensation processes.
- Excellent communication, relationship-building, and analytical skills.
- Self-starter who thrives in a fast-paced, collaborative environment.
Why Join JRNI
- High-impact, visible role with opportunity to grow as the company expands.
- Autonomy to shape HR practices across a global organization.
- A collaborative culture built on accountability, innovation, and trust.
- Competitive compensation and benefits package, with a base salary range of $90,000 – $110,000, depending on experience and location.
jrni offers a values-driven culture where autonomy, growth, and collaboration are core to how we work. We care deeply about the success and happiness of our people and provide opportunities to grow alongside our global business.
We offer competitive benefits, learning opportunities, and the chance to work with enterprise customers on impactful, high-visibility projects.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
