Position Summary

The Director of Human Resources serves as a key member of the Executive Committee and is responsible for leading all aspects of human resources for a luxury hotel or resort. This role champions a culture of service excellence, employee engagement, and leadership development while ensuring compliance with employment laws and company policies.

The ideal candidate is a strategic hospitality HR leader with extensive luxury hotel experience and a passion for cultivating an exceptional workplace culture that supports world-class guest experiences.

Key Responsibilities

Strategic Leadership & Culture

Serve as a trusted advisor to the General Manager and Executive Committee on all human capital matters
Foster a culture aligned with luxury hospitality standards, emphasizing service excellence, collaboration, and accountability
Lead initiatives focused on employee engagement, retention, and leadership development
Drive organizational effectiveness and workforce planning strategies

Talent Acquisition & Development

Oversee recruitment strategies to attract top hospitality talent across all departments
Implement best practices in onboarding, training, and professional development
Develop succession planning programs and leadership pipelines
Support department heads with talent management and performance development

Employee Relations & Compliance

Ensure compliance with all federal, state, and local labor regulations
Manage employee relations matters with professionalism and discretion
Conduct investigations and guide leaders through disciplinary and performance management processes
Maintain policies and procedures that align with company standards and legal requirements

Compensation, Benefits & Workforce Planning

Oversee compensation structures, benefits administration, and payroll coordination
Monitor labor budgets and staffing levels in partnership with finance and operations teams
Ensure competitive and equitable compensation practices

Training & Service Culture

Lead training initiatives focused on luxury service standards and leadership development
Coordinate learning programs that reinforce the brand’s service philosophy
Promote a positive workplace culture focused on employee well-being and recognition

Required Qualifications

Bachelor’s degree in Human Resources, Business Administration, or Hospitality Management
7–10+ years of progressive HR leadership experience in hotels or resorts
Proven experience supporting executive leadership teams in a hospitality environment
Strong knowledge of employment law, HR compliance, and employee relations
Exceptional leadership, communication, and organizational skills

Preferred Qualifications

Experience in Forbes Five-Star or AAA Five Diamond hospitality environments
Experience working in union environments (if applicable)
Professional HR certification (SHRM-SCP, SPHR, or equivalent)
Experience with HRIS and workforce analytics platforms

Compensation & Benefits

Competitive executive compensation package
Performance-based incentive program
Comprehensive health, dental, and vision benefits
Paid time off and holidays
Professional development and career advancement opportunities

SkyBridge Luxury & Associates

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