About the Company
The HR Manager plays a pivotal role in strengthening the organization's People operations as it continues to scale. This position ensures teams across all locations are supported, compliant, and set up for success. By guiding employee relations, overseeing compliance, and partnering closely with Training, Operations, and leadership, you help create an environment where team members feel valued, leaders are empowered, and day-to-day operations run smoothly. Your ability to balance people needs with business priorities helps the culture and performance grow together.
About the Role
To deliver and enhance People operations that elevate the employee experience, reinforce compliance, build leadership capability, and support consistent, high-performing operations across multiple states.
Responsibilities
- Provide day-to-day HR support and guidance to HR Specialists and administrative staff.
- Ensure compliance with federal, state, and local employment laws across multiple states.
- Lead and support employee relations matters, including investigations, corrective actions, and documentation.
- Assist with leave management, ADA/FEHA accommodations, and workers' compensation coordination.
- Maintain and update HR policies, procedures, and the Employee Handbook.
- Partner with leaders to reinforce a respectful, positive, and performance-driven culture.
- Work closely with Training teams to support onboarding, store training, and leadership development programs.
- Ensure alignment between HR and Training priorities.
- Support the rollout and adoption of training initiatives and LMS tools.
- Collaborate with Operations and Training to ensure programs reinforce service excellence and brand consistency.
- Assist with recruiting for corporate and leadership roles, ensuring a consistent and compliant hiring process.
- Support benefits administration and serve as a resource for employee questions.
- Partner with payroll and leadership to ensure accurate, compliant pay practices.
- Contribute to compensation benchmarking and salary structure updates.
- Coach managers on performance management, documentation, and employee development.
- Support progressive discipline processes and ensure alignment with policies.
- Gather insights from exit interviews and engagement feedback to inform retention strategies.
- Promote a culture of accountability, communication, and continuous improvement.
- Maintain accurate HR data and support reporting on turnover, retention, and compliance metrics.
- Utilize HRIS and LMS platforms to improve efficiency and employee experience.
- Partner with Operations, Training, and Finance on workforce planning and cross-functional initiatives.
- Provide recommendations to enhance People processes and team effectiveness.
Qualifications
- Strong knowledge of HR operations, employee relations, and compliance.
- Ability to balance employee advocacy with business needs.
- Excellent communication and conflict-resolution skills.
- Highly organized, detail-oriented, and able to manage multiple priorities.
- Collaborative, relationship-driven approach.
Required Skills
- Strong knowledge of HR operations, employee relations, and compliance.
- Ability to balance employee advocacy with business needs.
- Excellent communication and conflict-resolution skills.
- Highly organized, detail-oriented, and able to manage multiple priorities.
- Collaborative, relationship-driven approach.
Preferred Skills
- Growth Path: Success in this role can lead to advancement into a Senior HR Manager position, with expanded responsibility for multi-state HR strategy, larger team leadership, and enterprise-level People initiatives.
- Tools & Technologies: Google Workspace, ClickUp, Slack, Airtable, Safety Culture, Canva, Revel, Paylocity, Everlance, 7Shifts, Opus.
Pay range and compensation package
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Equal Opportunity Statement
Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
