Position Summary
The Director of Human Resources serves as a key member of the Executive Committee and is responsible for leading all aspects of human resources for a luxury hotel or resort. This role champions a culture of service excellence, employee engagement, and leadership development while ensuring compliance with employment laws and company policies.
The ideal candidate is a strategic hospitality HR leader with extensive luxury hotel experience and a passion for cultivating an exceptional workplace culture that supports world-class guest experiences.
Key Responsibilities
Strategic Leadership & Culture
- Serve as a trusted advisor to the General Manager and Executive Committee on all human capital matters
- Foster a culture aligned with luxury hospitality standards, emphasizing service excellence, collaboration, and accountability
- Lead initiatives focused on employee engagement, retention, and leadership development
- Drive organizational effectiveness and workforce planning strategies
Talent Acquisition & Development
- Oversee recruitment strategies to attract top hospitality talent across all departments
- Implement best practices in onboarding, training, and professional development
- Develop succession planning programs and leadership pipelines
- Support department heads with talent management and performance development
Employee Relations & Compliance
- Ensure compliance with all federal, state, and local labor regulations
- Manage employee relations matters with professionalism and discretion
- Conduct investigations and guide leaders through disciplinary and performance management processes
- Maintain policies and procedures that align with company standards and legal requirements
Compensation, Benefits & Workforce Planning
- Oversee compensation structures, benefits administration, and payroll coordination
- Monitor labor budgets and staffing levels in partnership with finance and operations teams
- Ensure competitive and equitable compensation practices
Training & Service Culture
- Lead training initiatives focused on luxury service standards and leadership development
- Coordinate learning programs that reinforce the brand’s service philosophy
- Promote a positive workplace culture focused on employee well-being and recognition
Required Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or Hospitality Management
- 7–10+ years of progressive HR leadership experience in hotels or resorts
- Proven experience supporting executive leadership teams in a hospitality environment
- Strong knowledge of employment law, HR compliance, and employee relations
- Exceptional leadership, communication, and organizational skills
Preferred Qualifications
- Experience in Forbes Five-Star or AAA Five Diamond hospitality environments
- Experience working in union environments (if applicable)
- Professional HR certification (SHRM-SCP, SPHR, or equivalent)
- Experience with HRIS and workforce analytics platforms
Compensation & Benefits
- Competitive executive compensation package
- Performance-based incentive program
- Comprehensive health, dental, and vision benefits
- Paid time off and holidays
- Professional development and career advancement opportunities
