We are a national staffing firm and are currently seeking a
HR Representative for a prominent client of ours. This position is
Remote. Details for the position are as follows:
Position: HR Shared Services Representative (Contract)
Pay: $21-$22/hr
Assignment: 4-month contract with potential to extent
Location: Marlborough, MA (Remote with occasional in-office days)
Shift: 9:00 AM - 5:00 PM, Majority of day on the phone
Job Summary:
Provide HR support to U.S. and Puerto Rico Associates, handling inquiries on policies, benefits, leaves, and HR systems. Document all interactions, escalate complex issues, and ensure professional, confidential service. Fully remote with occasional office visits.
Responsibilities:
- Respond to high-volume HR inquiries via phone and email.
- Assist with HR systems navigation (Workday/ServiceNow a plus).
- Document and track cases accurately.
- Escalate complex issues to HR Specialists or HRBPs.
- Process HR transactions and support ad hoc projects.
- Partner with regional HR offices as needed.
Requirements:
- High School Diploma required; Bachelor’s preferred.
- 1-2 years HR, customer service, or administrative experience.
- Strong communication, multitasking, and customer service skills.
- Proficient in Microsoft Office.
- Knowledge of HR policies and ability to maintain confidentiality.
- Comfortable handling high-volume phone calls and escalations.
