Position Summary
The HR Director is responsible for leading the day-to-day execution of all HR operations, including employee relations, workers’ compensation, recruiting, compliance, and HR administration. This role serves as the primary owner of HR and WC casework, ensuring timely resolution, risk mitigation, and consistent application of company policies.
The HR Director partners closely with the VP of HR to drive strategy, manage risk, and support organizational growth, while acting as the operational backbone of the HR function.
The HR Director is accountable for driving humano’s standards of safety, service, and integrity. This leader partners closely with executive leadership to drive employee health, satisfaction, compliance, safety, benefits, training, growth, client relationships, and scalability.
Responsibilities
Employee Relations & HR Operations
- Management of HR cases, including intake, investigation, action planning, resolution, and documentation
- Serve as the first point of escalation for employee relations issues across all sites, escalating to VP of HR where required
- Ensure consistent, legally compliant handling of discipline, terminations, and policy enforcement
- Manage high-volume HR communications, including employee inquiries, manager support, and urgent escalations
Workers’ Compensation & Safety
- Oversee WC casework, including intake, claim management, follow-ups, and resolution
- Partner with insurance carriers, adjusters, and internal stakeholders to reduce claim exposure and cost
- Track and manage light duty programs and return-to-work timelines
- Analyze trends and implement proactive safety and cost-reduction strategies
Recruiting Operations
- Manage recruiting systems, processes, and team performance
- Oversee background checks, drug screening, and onboarding compliance
- Monitor recruiting metrics and drive improvements in speed, quality, and cost
- Support hiring needs in partnership with the VP of HR, Manager of Recruiting, and recruiting Team
Benefits & Leave Administration
- Oversee administration of benefits programs, including FMLA, 401(k), and compliance-related notices
- Ensure accurate and timely processing of benefit changes and vendor coordination
- Support open enrollment execution and ongoing benefits operations
Compliance & Risk Management
- Ensure compliance with all federal, state, and local employment laws
- Support litigation, wage claims, audits, and regulatory reporting
- Maintain accurate documentation and reporting across HR and WC activities
- Identify risk trends and proactively implement corrective actions
HR Systems & Administration
- Oversee HRIS and related systems (e.g., payroll, recruiting, compliance platforms)
- Ensure data accuracy, reporting integrity, and process efficiency
- Manage routine administrative functions, including approvals, verifications, and system updates
Training & Field Support
- Provide ongoing support, coaching, and guidance to site managers
- Ensure training compliance and address gaps in high-risk locations
- Partner with operations to improve employee performance and reduce turnover
Qualifications
- 5–10+ years of progressive HR experience, including employee relations and workers’ compensation
- Strong experience managing high-volume, multi-site HR operations
- Deep knowledge of employment law, compliance, and risk mitigation
- Experience with HRIS, applicant tracking systems, and case management tools
- Proven ability to handle sensitive situations with sound judgment and professionalism
Core Competencies
- Strong decision-making and problem-solving skills
- Ability to manage high workload volume with urgency and accuracy
- Excellent communication and interpersonal skills
- High attention to detail and organizational discipline
- Ability to influence and support leaders at all levels
ROLE STRUCTURE
- Reports to: VP of HR
- Scope: Owns day-to-day HR, WC, and recruiting operations
- Partnership: Works closely with VP of HR on strategy, risk, and escalations
- This is a remote, salaried exempt position
- Up to 25% travel required to company facilities or meetings as needed
- Regular interaction with warehouse managers, internal corporate departments, clients, and legal partners to support and resolve cases
- Strategic tasks, duties, projects, and initiatives will be assigned based on company direction, priorities, and growth objectives
What Success Looks Like
- HR and WC cases are resolved quickly, consistently, and with minimal risk
- Managers receive timely, practical HR support
- Recruiting operations run efficiently with strong candidate quality
- Compliance exposure is minimized through proactive management
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and sit. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Specific hearing abilities required by this job include close and far proximity hearing, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be exposed to fumes or airborne particles and vibration. The employee is occasionally exposed to a variety of extreme conditions, including hot and cold temperatures. The noise level in the work environment is and can be loud. Employees are encouraged to advise their manager in the event any of these conditions are adversely impacting them physically and/or impacting their ability to productively perform.
We are an EEO Employer
We participate in Federal E-Verify
We conduct pre-employment drug tests, background checks, and other verifications
