Two Locations: Ft. Smith Arkansas area as well as Florence South Carolina area

The Distribution Center Human Resources Manager serves as the senior HR leader for the Distribution Center, driving strategic people initiatives that enable operational excellence, workforce stability, and organizational growth.

As a key member of the DC leadership team, this role influences culture, drives accountability, mitigates risk, and ensures HR practices directly support productivity, retention, and operational performance.

Key Responsibilities

Strategic Leadership & Workforce Planning

Serve as a trusted advisor and strategic partner to the DC General Manager and leadership team.
Develop and execute workforce strategies that align staffing levels with volume forecasts and operational demands.
Lead succession planning and talent development initiatives to build internal bench strength.
Analyze workforce trends (turnover, absenteeism, productivity, overtime, engagement) and recommend action plans.
Drive organizational effectiveness and change management initiatives within the distribution center.

Employee Relations & Performance Management

Lead complex employee relations matters including investigations, conflict resolution, policy interpretation, and disciplinary actions.
Ensure consistent and legally sound performance management processes.
Coach leaders on effective leadership practices, accountability conversations, and engagement strategies.
Identify trends in employee relations and implement proactive solutions.

Talent Acquisition & Onboarding

Oversee full-cycle recruiting for hourly and salaried DC roles.
Develop proactive sourcing strategies to ensure continuous talent pipelines.
Partner with operations to anticipate workforce needs and hiring surges.
Ensure onboarding programs drive retention, safety compliance, and productivity ramp-up.

Learning, Development & Engagement

Identify skill gaps and partner with leadership to implement targeted training programs.
Support leadership development initiatives within the DC.
Drive employee engagement initiatives that foster a culture of safety, accountability, and continuous improvement.
Monitor engagement data and lead action planning.

Compliance & Risk Management

Ensure full compliance with federal, state, and local employment laws and company policies.
Lead audits and assessments to mitigate employment-related risk.
Oversee leave administration and accommodation processes in partnership with corporate HR.
Maintain awareness of labor trends and regulatory changes impacting distribution operations.

Compensation, Benefits & HR Operations

Oversee benefits administration and employee inquiries within the facility.
Ensure accurate and compliant recordkeeping, payroll coordination, and HRIS integrity.
Prepare and present HR metrics and dashboards to DC and corporate leadership.
Monitor labor spend and provide insight into payroll efficiency and workforce optimization.

Culture & Leadership Influence

Champion a positive, high-performance work culture aligned with company values.
Partner with Safety and Operations leaders to reinforce accountability and compliance standards.
Serve as a visible and accessible HR leader within the distribution center.
Drive initiatives that improve retention, morale, and operational continuity.

Required Skills & Abilities

Strategic mindset with strong business acumen.
Ability to translate HR strategy into operational execution.
Strong leadership presence and influence skills.
Advanced employee relations and investigation expertise.
Analytical thinker with ability to interpret HR metrics and workforce data.
High emotional intelligence and conflict resolution capability.
Ability to thrive in a fast-paced, high-volume distribution environment.
Strong project management and organizational skills.
Commitment to continuous improvement and professional development.
Occasional travel may be required.

Education & Experience

Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree preferred.
HR certification (SHRM-CP, SHRM-SCP, PHR, SPHR) strongly preferred.
5+ years of progressive HR experience, with at least 2–3 years in a leadership capacity.
Experience supporting distribution, warehouse, manufacturing, or high-volume operations strongly preferred.
In-depth knowledge of FMLA, ADA, EEO, FLSA, and other employment laws.
Demonstrated experience managing complex employee relations matters.
Proficiency in HRIS systems and Microsoft Office Suite.

Physical Requirements

Regularly required to sit, stand, and walk within a warehouse/distribution environment.
Frequent use of hands for computer and documentation tasks.
Must be able to speak and hear clearly in an operational environment.
Occasionally lift and/or move up to 25 pounds.
Must be able to work effectively in a fast-paced, production-driven environment.

General Information

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.

The company provides equal employment opportunities to all employees and applicants for employment. Discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by

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