Job Summary
The People & Culture HR Operations Analyst is a hands-on role focused on strengthening HR operations, people reporting, process consistency, and service delivery across a multi-state workforce. This role is responsible for building and maintaining recurring People dashboards and reports, improving core HR workflows, supporting shared-services operations, and helping create a more scalable People function as Active Day grows. This position is ideal for a strong analyst or operations professional who enjoys turning data into practical insight, creating structure in fast-moving environments, and partnering across teams to improve how work gets done.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, Analytics, Finance, Operations, or a related field preferred.
- 2-4 years of experience in HR operations, people analytics, HRIS/reporting, shared services, business operations, or another analytically rigorous role.
- Strong Excel and reporting skills, including comfort working with large data sets and summarizing trends for leaders in a clear, practical way.
- Experience supporting or improving operational workflows such as service delivery/ticketing systems, inbox or request triage, onboarding processes, or recurring reporting cadences.
- Strong project coordination and process management skills, with the ability to prioritize, follow through, and manage multiple deadlines at once.
- Excellent communication and documentation skills; able to translate data and process issues into clear recommendations for non-HR audiences.
- Ability to work cross-functionally with home office stakeholders, including Operations, Finance, Payroll, Benefits, Talent Acquisition, and leadership.
- High level of discretion with employee data and sensitive information.
- Experience supporting a multi-state workforce, Dayforce or a comparable HRIS, survey administration, or compliance reporting is preferred.
- Comfort using AI tools to improve reporting, documentation, workflow design, and operational efficiency is a plus.
- Experience in a high-growth or PE-backed environment is a plus.
Job Responsibilities
- Own recurring HR dashboards and reporting packages, including headcount, turnover, early-tenure attrition, onboarding status, open positions, leave trends, and other agreed People metrics.
- Manage the monthly “HR at a Glance” cadence, ensuring timely reporting, strong data integrity, and practical summaries for leadership.
- Build, maintain, validate, and distribute recurring People reports and leadership-ready summaries that highlight workforce and operational trends.
- Support and improve operational workflows tied to background checks, employment agreements, internal offers, surveys, ticketing, P&C inbox triage, and related teammate support processes.
- Help manage the shared P&C service workflow, including inbox and ticketing triage, SLA tracking, recurring task calendars, process documentation, and standard operating procedures.
- Coordinate the administration and analysis of climate surveys, pulse surveys, exit surveys, and 30/90-day surveys; summarize findings and support action planning.
- Support People & Culture acquisition and integration workstreams, including diligence trackers, Day 1 readiness items, documentation, and status updates.
- Support day-to-day administration for designated P&C vendors and tools, monitor turnaround times and service quality, and flag process improvement opportunities.
- Support document governance and process consistency across handbooks, intranet updates, templates, notices, and operating procedures.
- Manage and submit periodic reporting and documentation requirements such as EEO, BLS, audit support, record requests, and other process-driven compliance activities.
- Collaborate closely with Talent Acquisition, Payroll, Benefits, P&C leadership, and Operations leaders to solve process gaps, improve teammate experience, and ensure reliable execution.
- Build strong and trusted relationships across all levels of the organization.
- Other duties and responsibilities as changed or assigned at any time.
