Job Description

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

Role Overview

The HR Coordinator, Employee Relations provides crucial administrative and operational support to both Employee Relations and the People Connect Shared Services. This role serves as the primary point of contact for background check adjudication, utilizing established guidelines and independent judgment to make timely, fair, and consistent decisions. The Coordinator collaborates with ER leadership and the Legal team when cases require further review.

In addition to adjudication responsibilities, this role provides administrative support across a variety of employee relations and HR processes. This includes case documentation, scheduling, coordination, and document preparation related to ER investigations under leadership oversight, as well as supporting Managers with performance management, corrective action, and termination process guidance. The role also contributes to compliance-related activities such as onboarding tasks, I-9 and work authorization processing, HR reporting, and general inquiry management.

The HR Coordinator helps ensure the smooth operation of ER and PCT Shared Services functions by maintaining accurate records, supporting defined workflows, and providing clear, respectful communication to employees and managers.

How You Will Make An Impact

Administer background check adjudications in alignment with established guidelines and compliance requirements, applying fair and consistent judgment
Review background check results, identify non-passing outcomes, and escalate cases for additional review when appropriate
Track background check cases to ensure timely completion, accuracy, and audit-ready documentation
Provide administrative support for Employee Relations case management activities
Assist with intake, documentation, and routing of HR and ER inquiries to ensure timely and supportive responses
Support Ethics Hotline administration, including case tracking, documentation, and coordination with ER leadership
Coordinate interviews, meetings, and documentation needs for investigations under leadership oversight
Support onboarding and offboarding activities, including background check workflows and I-9 coordination
Assist with termination-related procedures
Enter, update, and maintain accurate data in HR and ER systems, ensuring confidentiality and data integrity
Monitor case queues and service level timelines, elevating risks or delays as appropriate
Support updates to HR and ER forms, templates, and knowledge resources to maintain clarity and consistency
Independently execute defined scope tasks, projects, and process improvements that enhance efficiency and accuracy across ER and People Connect workflows
Identify recurring issues or operational inefficiencies and propose thoughtful, practical solutions for review and implementation

What You Bring To The Team

Prior experience in an HR coordinator, administrative, or shared services role preferred
Experience supporting background check processes or regulated workflows strongly preferred
Strong attention to detail and ability to follow defined procedures consistently
Ability to handle sensitive information with discretion and confidentiality
Effective written and verbal communication skills
Strong organizational and time-management skills
Ability to manage task-based or defined-scope projects independently with guidance as needed
Comfort working in HR systems and managing high-volume transactional work
Associate’s degree in Human Resources, Business Administration, or related field, or equivalent experience

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

Where You’ll Work And What’s Required

Ability to adjust work hours during peak periods based on business needs
Comfort working in a fast paced and evolving environment
Ability to collaborate effectively with teams across Employee Relations, People Connect Shared Services, Legal, and HR
Ability to travel up to 10% of the time for meetings, investigations, and other related activities.

What’s In It For You

Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape a our culture that celebrates both individual and team successes.
Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life.

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About The Team

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

Build Championship Teams
Obsessed with Fans
Limitless Entrepreneurial Spirit
Determined and Relentless Mindset

Fanatics

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