Located in the nation's first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city's expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.

Works with all management staff and the marketing and operational departments to develop and produce the most outstanding and seamless entertainment and resort experience in the world. Responsible for the overall operating performance, guest satisfaction, and financial results for the property. Plans, organizes, directs and coordinates the operations of all Rooms Division, Star Service, Catering and Conference Management, and Food and Beverage departments in accordance with Loews Hotels Star Service Standards and corporate budgetary and profit guidelines. Oversees all hotel Food and Beverage promotion to establish the hotel as the preferred provider of locally catered social events. Directs and actively participates in all Loews Hotels Good Neighbor Programs in the surrounding community.

Job Specific

Work with the Executive Committee including the Director of Rooms, Director of Food and Beverage, Director of Conference Services/Catering and Destination Services, Director of Human Resources, Director of Sales and Marketing, Director of Engineering, Controller, and the Executive Chef to develop annual goals and operational objectives
Work with the hotel department managers and their department heads to establish goals and objectives that coordinate with the overall resort wide goals and objectives
Coordinate the operations and activities of the above departments to ensure synergy within the resort to reach financial performance and guest satisfaction objectives
Evaluate changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
Develop annual hotel operating budget with the involvement of Director of Operations, Controller, and Sales and Marketing Director
Monitor and maintain hotel financial performance within approved budgetary guidelines
Responsible for the profit performance of stated hotel departments
Responsible for overall hotel guest satisfaction, setting goals to achieve specific objectives
Responsible for overall resolution of guest problems or complaints
Develop annual capital expenditure plans
Work closely with the Director of Operations and the Controller to achieve all support services and related goals
Actively participate and promote staff involvement in community and service projects through Loews Good Neighbor program
Demonstrate and promote teamwork among all management and staff
Promote and ensure a clean and safe work environment
Coordinate all hotel security efforts with the Security team to ensure the safety of all hotel guests and employees
Coordinate all hotel emergency evacuation activities, directing the activities of the hotel Emergency Response Team
Other duties as assigned

General

Ensure adherence to New Hire Training Program and ongoing Star Service Training in accordance with hotel standards
Interview, train, praise, coach, counsel, and discipline according to Loews Hotels standards
Notify Vice President of Operations and/or Organizational Planning Committee promptly and fully of all appropriate problems or unusual matters of significance
Is polite, friendly, and helpful to guests, management, and employees
Promotes and applies teamwork skills at all times
Attend all appropriate hotel meetings and training sessions
Execute emergency procedures in accordance with hotel standards
Comply with all safety regulations and procedures
Comply with all hotel policies, standards, and rules
Remain current on all hotel information and changes

Qualifications

Minimum five years experience as General Manager of a four-star/four-diamond city-center property
Bachelor degree in Hospitality Management or related field
Progressive experience managing within a unionized labor environment
Excellent planning, organization, and guest services skills
Outstanding leadership and communication abilities
Proven track record in the hotel industry demonstrating achievement of outstanding profit and guest service related goals
Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively
Able to work a flexible schedule, including weekends and holidays

Loews Hotels & Co

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