The Director, HR Services serves as the primary point of responsibility for day-to-day HR delivery across multiple client environments. This role covers employee relations, benefits, leaves, performance management, compliance, and ongoing employee support, requiring consistent execution and sound judgment.
Requirements
- Bachelor’s degree in Human Resources, Business, or a related field, or equivalent work experience.
- 10+ years of experience across core HR functions with ownership of day-to-day HR operations; at least three years of that experience must include management responsibilities.
- Professional certification such as PHR (Professional in Human Resources) and/or SHRM-CP (SHRM Certified Professional) preferred.
Key Responsibilities
- Manage day-to-day HR delivery across assigned client accounts as the primary HR point of contact for managers and employees.
- Provide guidance on HR policies and employee matters, ensuring consistent interpretation and application.
- Manage employee relations matters, including documentation, investigations, and resolution of employee issues, escalating complex matters as needed.
- Manage performance management processes, including coaching, documentation, and follow-through.
- Oversee benefits administration, including open enrollment with brokers and ongoing support.
- Manage leave administration, including Family and Medical Leave Act (FMLA), workers’ compensation, and related programs.
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