The Director, HR Services serves as the primary point of responsibility for day-to-day HR delivery across multiple client environments. This role covers employee relations, benefits, leaves, performance management, compliance, and ongoing employee support, requiring consistent execution and sound judgment.

Requirements

Bachelor’s degree in Human Resources, Business, or a related field, or equivalent work experience.
10+ years of experience across core HR functions with ownership of day-to-day HR operations; at least three years of that experience must include management responsibilities.
Professional certification such as PHR (Professional in Human Resources) and/or SHRM-CP (SHRM Certified Professional) preferred.

Key Responsibilities

Manage day-to-day HR delivery across assigned client accounts as the primary HR point of contact for managers and employees.
Provide guidance on HR policies and employee matters, ensuring consistent interpretation and application.
Manage employee relations matters, including documentation, investigations, and resolution of employee issues, escalating complex matters as needed.
Manage performance management processes, including coaching, documentation, and follow-through.
Oversee benefits administration, including open enrollment with brokers and ongoing support.
Manage leave administration, including Family and Medical Leave Act (FMLA), workers’ compensation, and related programs.

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Magnificent Differences Consulting, LLC

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Human Resources Director