General Info:
US Citizens or GC Holders only
Must be on our W2- no C2C
Remote however candidates must reside within the St Louis region
Role Description:
This position provides timely HR Service to all employees in both the U.S. and Canada, and family members, as well as applicants, candidates, and third-party vendors. The individual will answer general HR questions and inquiries, in addition to complex questions or scenarios requiring HR explanation, guidance, and/or consultation in gray areas where little or no guidance is available.
Responsibilities:
- Responds to phone and written fundamental HR questions to ensure professional and efficient service delivery using our case management platform, ServiceNow.
- Serves as first-level HR support for associates regarding benefits, compensation, performance and conduct management, hiring procedures, HR policy interpretation and promotion, separation, and transfer processes.
- Collaborate with other cross-functional HR teams to escalate associate inquiries when appropriate or guide associates to the correct team if inquiries fall outside of HR HELP's scope
- Utilize de-escalation techniques and offer support when responding to associates who are distressed by work-related matters, personal crisis, or other concerns.
Education and Experience:
- Minimum Education: Bachelor’s Degree preferred and/or 2 years of relevant experience
- Minimum Experience: Two years of experience in a related field
- aPHR/PHR/SPHR or SHRM-CP/SCP Preferred
- HR Generalist experience is preferred, in addition to a background in customer service
- Familiarity with Case Management platforms, such as Service Now or Salesforce, preferred.
- Strong organizational, sound judgement, and problem-solving skills
- Ability to de-escalate callers or contacts using customer service techniques and clear explanations.
- Ability to work in a dynamic, fast-paced, service-focused environment
