HR Director
Location: Miami, FL (Onsite)
Employment Type: Full Time, on-site
Salary Range: $115,000 – $140,000
Requirement: 8+ years of progressive HR leadership experience, preferably in hospitality or a comparable service-driven environment
WHO WE ARE:
Sheraton Miami Airport Hotel is proudly managed by Bridgeton Holdings, a creative, full-service real estate investment and management firm established in 2009. Bridgeton owns interests in and/or manages more than 30 properties nationwide, with total capitalization exceeding $2 billion. Through a vertically integrated platform encompassing investment management, development, hotel management, and property management, Bridgeton continuously re-envisions traditional operating models to enhance the value of its properties across primary and key secondary markets.
As part of the Senior Management Team at Sheraton Miami Airport Hotel, you’ll join a fast-paced, hospitality-driven environment backed by a company culture that values teamwork, creativity, and growth. Bridgeton’s mission is to exceed partner and guest expectations while maintaining a fun, dynamic workplace where employees feel inspired, supported, and empowered to succeed. Together with the Sheraton brand’s commitment to thoughtful service and community connection, we strive to create exceptional experiences for both our guests and our team members.
ROLE OVERVIEW:
This role is ideal for a senior human resources leader who can set people strategy while remaining highly effective in the daily execution of HR operations within a high-volume, full-service hospitality environment. Under the direction of executive leadership, the HR Director will lead employee relations, labor and policy compliance, recruiting, onboarding, compensation and benefits coordination, performance management, training, and HR reporting, while serving as a trusted business partner to property leadership. The successful candidate will combine operational discipline, sound judgment, and leadership presence to strengthen culture, improve retention, and support workforce productivity.
Key Responsibilities
Leadership & Strategy
- Serve as a trusted advisor to the General Manager and executive team on workforce strategy, employee matters, and organizational effectiveness.
- Develop and execute HR strategies aligned with ownership objectives, brand expectations, and property performance goals.
- Lead workforce planning, organizational design, succession planning, and talent development initiatives.
- Promote a high-performance culture focused on accountability, service excellence, engagement, and operational discipline.
Talent Acquisition, Onboarding & Retention
- Oversee full-cycle recruiting across all departments, including role definition, job posting strategy, screening, interview coordination, and offer process support.
- Build and maintain pipelines for key operational roles and strengthen sourcing strategies to improve quality of hire and speed to fill.
- Oversee onboarding programs and new-hire integration to accelerate readiness, reinforce culture, and improve the employee experience.
- Support administration and onboarding coordination for J-1 programs and other hiring programs as applicable.
- Implement retention initiatives designed to reduce turnover, improve engagement, and strengthen leadership effectiveness.
Employee Relations, Compliance & Documentation
- Lead employee relations matters, including investigations, corrective action, conflict resolution, and manager guidance on sensitive issues.
- Ensure compliance with federal, state, and local employment laws, company policies, and brand standards.
- Maintain strong documentation practices, support audit readiness, and help mitigate employment-related risk.
- Coordinate employee communications, recognition programs, and engagement efforts that reinforce a positive workplace culture.
Compensation, Benefits & HR Operations
- Partner with payroll, finance, and operations stakeholders to support sound payroll practices, wage structures, benefit administration, and vendor coordination.
- Benchmark compensation practices to help maintain competitiveness within the local market and internal equity across the property.
- Oversee HRIS workflows, personnel records, compliance tracking, and reporting to ensure data integrity and process efficiency.
- Monitor key HR metrics, including turnover, engagement, labor cost, and productivity, and provide actionable recommendations to leadership.
Training, Development & Cross Functional Leadership
- Develop and implement training and development initiatives that elevate service standards, strengthen leadership capability, and support internal advancement.
- Partner closely with department heads and operational leaders to identify skill gaps, support change management, and drive consistent people practices.
- Foster a culture of accountability, coaching, and career pathing across the organization.
Qualifications & Competencies
Experience
- Prior experience as an HR Director, Senior HR Manager, or comparable property-level HR leader in a complex hotel environment strongly preferred.
- Demonstrated experience leading employee relations, compliance, recruiting, onboarding, performance management, and training initiatives.
- Experience supporting labor relations, documentation standards, and risk-sensitive employee matters required.
- Bachelor's degree required; HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) preferred.
- Marriott hotel experience preferred.
Technical Skills
- Proficiency with HRIS/payroll systems and Microsoft Office (Excel, Word, PowerPoint).
- Experience with Paycom and/or Employee Navigator a plus.
- Comfort with HRIS data entry, audits, and reporting; strong Excel skills (filters, pivots, basic formulas).
- Comfortable using collaboration tools and maintaining accurate data in shared systems; ability to learn new platforms quickly.
- Strong command of HR reporting and analytics, with the ability to interpret trends and translate data into practical operational recommendations.
- Strong knowledge of payroll practices, compensation administration, and compliance tracking in a multi-department environment.
- Ability to maintain accurate records, manage audits, and uphold strong documentation standards in a fast-paced environment.
Soft Skills
- Highly organized, detail oriented, and able to manage competing priorities.
- Strong communication skills with the ability to collaborate across departments.
- Proactive problem solver with a continuous improvement mindset.
- Executive presence, sound judgment, and the ability to influence with credibility at all levels of the organization.
- High emotional intelligence with strong conflict resolution and coaching capabilities.
Additional Requirements
- Must be able to commute to the property in Miami, Florida.
- Ability to work extended hours during peak periods and respond to employee or operational issues as needed.
- Ability to operate effectively in a fast-paced, high-volume hotel environment.
BENEFITS
- Comprehensive Health Insurance (Medical, dental, vision, & ancillary)
- Competitive PTO and holiday schedule
- Employee hotel pricing within Bridgeton Portfolio
- Performance bonus opportunity
The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.
