- Director - HR Regional Center of Excellence US & Canada
- Onsite or Remote: Hybrid
- Seeking an experienced HR operations leader to join our organization as Director, HR Regional Center of Excellence (RCoE) – US & Canada. This is a senior leadership role for someone who thrives in environments where HR foundations are still being built and scaled—while simultaneously innovating for the future needs of a global workforce.
About the Role
As Director, HR Regional Center of Excellence – US & Canada, you will lead HR operations across a complex, multi‑entity region supporting 2,200+ employees. You will lead a team of 20–25 HR professionals, with 3–5 direct reports.
Some HR capabilities are well established; others are still evolving. Your mandate is to build durable infrastructure, improve consistency and reliability, and modernize service delivery—without slowing the business down.
Customer service and relationship management are a large part of the scope of this role – customers include the HR Managers and General Managers of the Operations, the Global HR Center of Excellence team and HR Leadership – with regular collaboration meetings occurring to present KPIs, seek feedback on improvements.
This role operates at a high pace with significant scope and responsibility. The workload is meaningful, but so is the opportunity to make a visible, lasting impact. This is not a maintenance role—it is a build, scale, and transform role.
Key Responsibilities
RCoE Leadership & Scope
Lead and continuously evolve the US & Canada HR RCoE, with ownership for the following functions:
- Full‑cycle recruitment
- Pre‑Day 1 onboarding
- Employment branding
- Compensation administration
- Benefits administration (health and financial)
- Mobility (immigration, relocation, global assignments)
- Learning & Development system administration (Cornerstone LMS)
- Payroll and HR administration, including full owndership of Dayforce System
- HR systems collaboration with the global HRIS team managing SuccessFactors
What You Bring:
- Bachelor’s degree required; Master’s or MBA preferred
- 12+ years of progressive HR experience, including leadership in HR Operations, Shared Services, or RCoE environments
- Proven success leading and developing large HR teams (20+) in complex, multi-entity organizations
- Strong operational leadership across core HR functions, including recruitment, onboarding, compensation, benefits, payroll, and HR systems
- Experience supporting US & Canada with solid knowledge of employment laws and compliance
- Experience managing HR budgets, vendors, and supporting M&A integrations
- Strong stakeholder management skills and experience working in global, matrixed organizations
- Analytical, data-driven leader with strong communication and change management skills
- Experience with HR systems such as SAP SuccessFactors, Dayforce, or similar preferred
- HR certification such as SHRM-CP/SCP or HR Certification Institute PHR/SPHR preferred
- Compensation or Total Rewards certifications (CCP, GRP, CBP, TRP) preferred
- Bilingual capability preferred; French is a strong asset
- Executive presence with the ability to lead in fast-paced, evolving environments
