Hybrid - 3 days minimum in office
Location: Plano, Texas
Report to: CHRO
About Us
Cheil Worldwide is the 11th-largest creative agency in the world. Headquartered in Seoul, South Korea, we were founded by Samsung in 1973 to grow its local and global business. While Samsung is still one of our main clients, our roster has evolved to include other globally recognized brands such as Adidas, Coca-Cola, ESPN, Lego, Nivea, PayPal, Starbucks and many more.
Cheil North America has offices in NYC, Dallas, and Toronto, and serves as the lead agency for all Samsung projects across the continent. But collectively, we are unified force of creative problem-solvers who share a passion for developing groundbreaking ideas rooted in data, driven by insights, and enabled by innovative technology.
Role Summary
The Local HR Manager will serve as the primary HR point of contact for the Dallas office, managing daily people operations while ensuring alignment with global HR strategy. This role requires balancing hands-on operational support with strategic reporting, analytics, and partnership with both local leadership and the CHRO. The Local HR Manager will also directly supervise the Dallas-based HR Generalist, ensuring high-quality HR service delivery, professional growth, and workload balance.
Key Responsibilities - Local People Operations & Employee Relations
- Act as the first point of contact for employee questions, concerns, and conflict resolution, escalating complex issues to the CHRO when needed.
- Advise local leadership on policy interpretation, performance management, and employee engagement.
- Oversee new hire onboarding in collaboration with Talent Acquisition to ensure smooth integration into the Dallas office culture.
- Manage exit processes for departing employees, conducting exit interviews and identifying retention trends.
- Supervisory & Team Leadership
- Directly manage and mentor the HR Generalist, setting clear performance goals, providing regular feedback, and supporting professional development.
- Assign and prioritize daily HR operational tasks to the HR Generalist, ensuring service standards and timelines are met.
- Review and approve the HR Generalist’s work, including documentation, data entry, and employee communications for accuracy and compliance.
- Foster a collaborative, solutions-focused HR team culture within the Dallas office.
- HR Reporting, Analytics & Deliverables to CHRO
- Monthly Workforce Report (to CHRO & local Finance):
- Headcount by department, FTE vs. contractor mix
- New hires, terminations, and turnover rates (voluntary/involuntary)
- Retention and vacancy metrics vs. targets
- Quarterly HR Analytics Dashboard (to CHRO):
- Compensation benchmarking data for Dallas market
- Administration of an employee engagement pulse survey, results & analysis
- Annual Reports & Support (to CHRO):
- Support global salary planning and performance review cycles
- Local compliance audit results and risk mitigation recommendations
- Ad-hoc Reporting: Provide data-driven insights for CHRO-led initiatives (e.g., M&A due diligence, talent mobility analysis, policy impact studies).
- Compliance & Risk Management
- Ensure compliance with federal, Texas state, and local labor laws.
- Partner with CHRO to adapt global policies for local legal and cultural requirements.
- Conduct regular HR compliance audits and ensure accurate documentation.
- Talent Development & Engagement
- Partner with Recruiting & Employee Development Manager to coordinate local employee engagement activities aligned with company culture.
- Support leadership development programs for Dallas-based managers, as directed by CHRO.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree or HR certification (PHR/SPHR, SHRM-CP/SHRM-SCP) strongly preferred.
- 10+ years of progressive HR experience with at least 3 to 4 years in a supervisory or managerial role.
- In-depth knowledge of HR practices, employment laws, and compliance requirements.
- Experience in the full-cycle employee relations process for a workforce of 200+ employees.
- Advertising agency or professional services firm experience preferred.
- Strong leadership and people management skills.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, conflict resolution, and relationship-building skills.
- Proficiency in HRIS systems and Microsoft Office Suite.
- This is a hybrid position with a minimum onsite requirement of 3 days per week at the Plano, Texas location.
