Retail HR Manager
Hybrid | Robbinsville, NJ Office or Soho New York, NY (4 days in-office)
Position Overview
A growing consumer organization is seeking a hands-on and strategic Retail HR Manager to lead HR operations across its retail population. Reporting directly to the Vice President of Human Resources, this role will serve as the primary HR partner to field leadership — supporting organizational effectiveness, employee engagement, and compliance while helping to drive a high-performance, people-first culture.
This position plays a critical role in aligning HR strategy with retail business objectives and is ideal for someone who enjoys balancing employee relations, talent development, and operational HR execution in a fast-paced, evolving environment.
Key Responsibilities
Employee Relations & Engagement
- Serve as a trusted advisor to retail leadership on complex employee relations matters, offering strategic guidance and risk mitigation
- Lead investigations and resolution of sensitive employee issues in partnership with legal counsel
- Partner with senior HR leadership on performance management matters, including corrective action and terminations
- Maintain accurate and confidential records supporting employee engagement and discipline processes
- Support company-wide HR initiatives, cross-functional projects, and community programs
HR Business Partnership
- Collaborate with regional leaders and retail leadership to identify organizational development opportunities
- Drive performance management processes including goal setting, coaching, and succession planning
- Provide support on performance evaluation cycles and merit planning
- Analyze HR data and metrics to inform business decisions and improve workforce effectiveness
- Facilitate leadership development and training initiatives to strengthen management capability
- Conduct exit interviews and analyze onboarding and engagement survey feedback
- Interpret and ensure consistent application of HR policies and procedures
- Remain current on U.S. and Canadian labor legislation to ensure compliance and mitigate organizational risk
Talent Acquisition Support
- Support recruitment of retail employees, including requisition and offer approvals within talent systems
- Partner with hiring managers to enhance recruiting processes and candidate experience
- Collaborate with HR to develop competitive offer strategies and improve retention
- Support proactive pipeline-building through networking and employer branding initiatives
- Participate in college recruiting and career fairs to attract emerging talent
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or related field
- 5–7 years of experience in an HR Business Partner or Retail HR capacity
- Strong knowledge of employment laws across NY, NJ, CA, and Canada
- Prior experience supporting retail populations strongly preferred
- Experience with Workday or similar HRIS platforms
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams)
- HR certification (SHRM-CP/SCP or PHR/SPHR) a plus
Skills & Attributes
- Exceptional relationship-building and influencing skills
- Ability to coach and support leadership through complex people challenges
- Strong written and verbal communication skills
- Highly organized with exceptional attention to detail
- Hands-on approach with the ability to manage multiple priorities
- Strategic thinker with sound judgment and decision-making ability
- Demonstrated project management and leadership capabilities
- Ability to maintain professionalism and confidentiality in sensitive situations
- Flexible and adaptable in a dynamic environment
This role offers the opportunity to have meaningful impact on employee experience and organizational culture across a growing retail footprint ideal for an HR leader who enjoys partnering closely with the business while driving operational excellence.
Salary $130-$140K base plus bonus
