About the Role:
We are seeking our first Country HR Manager in the United States to support the rapid growth of our U.S. business. This role will serve as the primary HR partner locally, responsible for building compliant, scalable people operations while delivering a strong employee experience aligned with our global culture.
The position will work closely with global People team, business leaders, and external vendors to establish HR foundations and support organisational growth in the U.S.
Key Responsibilities:
HR Operations & Compliance
- Oversee all employee lifecycle processes delivered through the vendor, including onboarding/offboarding, payroll changes, benefits administration, leave, and employee documentation.
- Ensure strong quality control for outsourced HR services, validate payroll inputs, and monitor service SLAs.
- Manage compliance with federal, state, and city employment regulations; ensure the vendor maintains accurate filings and documentation.
- Localize and maintain the U.S. employee handbook and HR policies.
Talent Acquisition
- Own the full recruitment cycle for U.S. hiring needs (business, tech, operations roles).
- Partner with hiring managers on job scoping, interview planning, evaluation standards, and offer processes.
- Collaborate with global Talent Acquisition team to ensure alignment with global hiring strategies, employer branding, processes, and tools, while adapting approaches to the U.S. market.
People Partnering & Employee Experience
- Act as the primary HR contact for U.S. employees; support performance management, employee relations, engagement, and cross-cultural communication.
- Coach managers on people issues, from performance feedback to conflict resolution.
- Help ensure our company culture is consistently promoted across global offices.
Systems & Process Build-out
- Set up scalable, compliant HR workflows aligned with our global HRIS (HiBob).
- Drive process improvements that reduce manual work and strengthen employee experience.
- Identify local operational needs and propose solutions that balance startup agility with compliance rigor.
Office Administration & Local Operations
- Lead office operations across U.S. locations, including facilities management, vendor coordination, workplace services, supplies, security, and office events.
- Own major workplace projects, including office renovation, expansion, and relocation initiatives, partnering with leadership, Finance, and external vendors to deliver projects on time and within budget.
- Establish office policies and workplace standards that support productivity, collaboration, and employee experience.
Skills and Qualifications:
- 5–8+ years of hands-on HR experience in the U.S., covering generalist or HR operations roles.
- Strong knowledge of U.S. employment laws across federal and multi-state contexts.
- Proven ability to partner with cross-functional leaders in a fast-scaling or startup environment.
- Solid full-cycle recruiting experience.
- Comfort with ambiguity and a strong “builder" mindset (policies, workflows, and culture).
- Excellent interpersonal and communication skills, able to work with both traditional finance and Internet/tech teams.
Nice to have:
- Experience in fintech, brokerage, securities, or other regulated environments.
- Understanding of payroll systems, HRIS integrations, and U.S. benefits design.
