Reports to: Chief People & Culture Officer
About The Role
We are seeking an expert Global People Operations Manager to architect, own, and scale our international HR infrastructure. In this high-impact role, you will ensure compliant, consistent, and efficient operations for all our non-U.S. employees and international employees and contractors, directly enabling global growth and seamless integration. You are the go-to expert for all things international employment, from complex compliance to vendor management, acting as a strategic partner to Legal, Finance, and People Leadership. You must hade demonstrable past experience leading HR in international countries such as LATAM, Asia, South Africa etc.
Key Responsibilities
- Global Process Ownership & Compliance:
- Own the end-to-end employee lifecycle for all international team members across multiple countries and employment models (EOR, contractors, local entities).
- Serve as the primary point of accountability for international employment compliance, staying ahead of regulatory changes. Partner proactively with legal counsel and EOR providers to mitigate risk.
- Develop, document, and maintain scalable SOPs, policies, and workflows specific to international People Operations.
- Ensure compliant onboarding, offboarding, and ongoing lifecycle management.
- Vendor & Systems Management:
- Manage and optimize performance of global vendors, including Employer of Record (EOR), payroll, and benefits providers. (Hands-on experience with Deel is highly preferred.)
- Oversee international payroll processing, ensuring timeliness, accuracy, audit readiness, and resolution of issues.
- Lead international benefits administration where applicable, including renewals, benchmarking, and employee communications.
- Maintain data integrity for international populations within our HRIS. (Experience with Lattice is a plus.)
- Strategic Partnership & Advisory:
- Partner with Finance on international headcount planning, payroll forecasting, and cost management.
- Support global workforce transitions, restructures, and M&A activities impacting international teams.
- Act as a trusted advisor to leaders and the People team on international workforce strategy, expansion risks, and operational best practices.
- Support employee relations matters for international employees, applying local context and sound judgment.
Required Qualifications
- 6+ years of progressive HR experience, with at least 3 years dedicated specifically to hands-on international/global People Operations.
- Proven expertise managing HR operations for employees across multiple countries (EMEA and APAC required; LATAM a plus) via Employer of Record (EOR), contractor, and local entity models.
- Deep, practical knowledge of international employment law, compliance, and payroll fundamentals.
- Direct experience selecting, managing, and optimizing global HR vendors (EOR, payroll, benefits). Deel and Lattice platform experience is a must .
- Strong systems aptitude and experience ensuring data integrity in HRIS for a global population. Strong experience with Lattice or similar HR tech stacks.
- In-depth understanding of U.S. HR practices is required to effectively partner with headquarters and align global frameworks.
- Excellent project management, process design, and communication skills. Able to translate complex requirements into clear action plans for stakeholders.
What We Offer
- A mission-critical role with ownership over a key function driving global scale.
- Competitive compensation package including equity and benefits.
- A remote-first culture built on trust, autonomy, and results.
- Opportunity to shape the international employee experience from the ground up.
