A rapidly growing, multi-unit operator in the restaurant and/or retail industry is seeking a dynamic Director of Human Resources to lead HR strategy and operations across our expanding footprint. This is a high-impact role reporting directly to the President, with responsibility for driving talent initiatives, strengthening compliance, and cultivating a performance-driven, people-first culture.
About the Role
As the Director of HR, you’ll oversee all core human resources functions for a geographically dispersed workforce. You’ll lead an administrative HR team and serve as a trusted advisor to both field and executive leadership. This role is ideal for a hands-on HR leader who thrives in a fast-paced, high-touch, service-driven environment.
Key Responsibilities
- Lead full-cycle HR operations including recruitment, onboarding, and offboarding for all levels of the organization.
- Oversee compensation and benefits administration, annual merit reviews, and market benchmarking.
- Manage all leave and accommodation programs (FMLA, ADA, Workers’ Comp, STD/LTD).
- Serve as the escalation point for employee relations, performance issues, and conflict resolution across units.
- Ensure HR compliance with federal, state, and local laws; oversee audits, unemployment claims, and investigations.
- Develop and maintain HR policies, employee handbooks, and company-wide communication strategies.
- Advise and partner with field and store-level leadership on staffing, retention, org planning, and employee development.
- Oversee HRIS systems, employee data integrity, and personnel record-keeping.
- Manage, mentor, and develop a small administrative HR team to support day-to-day HR functions.
Qualifications
- 8+ years of progressive HR experience, including at least 3+ years in a multi-unit restaurant, QSR, or retail environment.
- Strong understanding of HR operations, employment law, compliance, and labor practices.
- Proven experience navigating complex employee relations, performance management, and leave administration.
- Effective communicator, coach, and cross-functional partner with high emotional intelligence.
- Strong leadership presence with the ability to influence at all levels—from frontline to executive.
- Experience mentoring and managing HR support teams.
- Highly organized and able to juggle competing priorities in a fast-moving environment.
Preferred Qualifications
- PHR, SHRM-CP, or related HR certification.
- Bilingual in English and Spanish or Portuguese strongly preferred.
- Experience with HRIS systems and digital onboarding tools.
MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com
