We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Human Resources Coordinator sets the tone for Sonesta’s Culture of Caring. We expect a focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team.
The Human Resources Coordinator works with all Human Resources staff to carry out the daily activities of the Human Resource department and deliver HR services that meet or exceed the needs of employees and enable business success; as well as maintains compliance with all applicable laws, regulations and operating procedures.
The HR Coordinator assists in carrying out various human resources programs and procedures for all hotel associates including employee benefit administration, leave management, recruitment and onboarding, payroll support, new hire processing, labor relations and employee relations & recognition programs. Administrative support includes typing, data entry, filing, answering phones, responding to associate requests, printing reports, and maintaining records. The HR Coordinator will use multiple outlets to creatively communicate information to all hotel associates.
Job Description
Position Summary
The Human Resources Coordinator sets the tone for Sonesta’s Culture of Caring. We expect a focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team.
The Human Resources Coordinator works with all Human Resources staff to carry out the daily activities of the Human Resource department and deliver HR services that meet or exceed the needs of employees and enable business success; as well as maintains compliance with all applicable laws, regulations and operating procedures.
The HR Coordinator assists in carrying out various human resources programs and procedures for all hotel associates including employee benefit administration, leave management, recruitment and onboarding, payroll support, new hire processing, labor relations and employee relations & recognition programs. Administrative support includes typing, data entry, filing, answering phones, responding to associate requests, printing reports, and maintaining records. The HR Coordinator will use multiple outlets to creatively communicate information to all hotel associates.
Work Environment
This position works mostly in a service environment, with a high number of administrative tasks.
Physical Demands
- The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
- The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and / or pulling approximately 200lbs.
- The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.
Expected Hours of Work
- Must be flexible to work variable days of the week to include weekends and holidays if needed.
- Must be flexible to work variable shifts (days, nights, overnights).
Travel
N/A
Education And Experience
- Bachelor's degree or equivalent experience in Human Resources, Hospitality Management or related field.
- Prior experience in hospitality, service industry, or unionized environments is a plus.
- Strong interpersonal and communication skills.
- Experience with HRIS systems, timekeeping, and applicant tracking systems preferred.
- Applying tactical and operational thinking to create a people oriented working environment.
- Understanding of and previous experience in a union environment a plus.
- Knowledge of basic employment laws and HR best practices preferred.
Principle duties and responsibilities (Essential Functions) include:
- Operational/Functional:
- Assist Human Resources Director in the hiring process for all positions. Screen, interview, coordinate background checks/references, and process applicable paperwork for all candidates.
- Report to Human Resources Director any employee complaints, relating to benefits, paychecks, manager/employee relations issues, etc.
- Fulfill a variety of employee needs including but not limited to provision of name tags, garage passes, direct deposit forms, employment verification letters, etc.
- Ensure employee files contain required employment paperwork, proper performance management documentation, and files are properly maintained and secured for the required length of time.
- Review and process monthly invoice billing of HR vendors. This includes, but is not limited to background checks, drug testing and Shoes for Crews, Etc.
- Assist in the management of associate leave claims (FMLA, Personal, Worker’s Compensation, etc.) to ensure appropriate employee care, manage costs and track time off.
- Provide required documentation in response to unemployment claims. Ensure that paperwork is complete, and that documentation is thorough, so the company’s position can be legally and effectively represented.
- Assist Director of HR in the research and investigation of workplace issues to discover facts, identify potential liability to the Company, document and facilitate resolution. Support and promote the Employee Resolution process. Identify themes and solutions to re-occurring issues.
- Assist in planning of employee events, update bulletin boards and monitors and assist in creating annual employee engagement activities calendar.
- Oversee onboarding of all employees and the HR orientation program for employees to receive the appropriate new hire training to successfully perform their job. Ensure coordination and facilitation of new hire orientation program and attendance by all new hires with the participation of the leadership team in training programs.
- Process employee terminations in Workday and with all other required employee systems. Assist in the off-boarding process which includes but is not limited to scheduling exit interviews, WD transactions, collection of company property, employee communication, etc.
- Strategy and Planning
- Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process.
- Ensure compliance with procedures for accessing, reviewing, and auditing employee files.
- Communicate property rules and regulations via the employee handbook and code of conduct.
- Ensure all safety and security policies are communicated to employees on a regular basis.
- Assist with ensuring all annual compliance trainings have been completed, as well as any start or local required trainings.
- Work with Corporate Training Partner to schedule and execute required annual training.
- Managing your Team
- Facilitate effective training and development programs for employees which may include programs such as new brand initiatives, guest service training, the progressive discipline process, performance management process, and related management programs and initiatives.
- Support, comply and promote company initiative, policies and guidelines.
- Handle employee issues in a professional and timely manner.
- Leading with Passion
- Responsible for ensuring success through the eyes of employees, guests, and owners.
- Utilize and collaborate with resources across different departments and corporate office.
- Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture.
- Focus on the mission and well-being of the department, hotel, and company as a whole.
- Lead by example and operate with integrity and respect.
Qualifications And Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
- Exceptional ability to build consensus across entire property.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills..
- Ability to prioritize and organize work assignments.
- Proficient with Microsoft Office Suite or related software.
Go Beyond @SonestaHotels
Who We Are
We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission:
To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.
Additional Job Information/Anticipated
Pay Range
$27-$29 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
