Department: People & Culture
Reports To: CHRO/COO
Direct Reports: Recruiting Team; Future Regional Generalist and/or HR Business Partners
FLSA Status: Exempt
Travel: Up to 15%
Position Summary
The Human Resources Director serves as the operational leader of all HR functions for Trusted Ally across its three regions. This role ensures HR implementations and direction for talent operations, recruiting, employee relations, and compliance align with the EOS (Entrepreneurial Operating System) model.
The HR Director will lead the implementation of people-focused initiatives that support organizational growth, workforce stability, clinical excellence, and culture. Recruiting rolls directly up to this position, while Benefits administration sits with the Executive Assistant and Payroll processes sit with Finance.
As the HR function scales, the HR Director will oversee and guide three Regional Generalists/HR Business Partners to ensure consistent, high-quality HR support across all regions.
Key Responsibilities
Leadership & Strategy (EOS-Aligned)
- Lead, manage, and hold accountable for all HR team members, including Recruiters and future Regional HRBPs.
- Own and drive the People component of the EOS model, contributing to L10 meetings, Rocks, Scorecards, and quarterly/annual planning.
- Translate organizational strategy into actionable HR initiatives that support growth, retention, and service quality.
- Build, enhance, and maintain HR systems, processes, and infrastructure to support multi-state home-care operations.
Workforce Planning & Recruiting Oversight
- Provides additional recruiting strategy, execution support, and metrics across all three regions.
- Ensure proactive candidate pipeline development aligned with operational forecasts.
- Partner with Clinical and Scheduling leadership to meet staffing needs without lapses in patient care coverage.
- Monitor key recruiting KPIs and adjust strategy to meet organizational goals.
Employee Relations & Regional Support
- Serve as senior escalation point for complex employee relations matters.
- Provide guidance to Regional HRBPs on investigations, corrective actions, performance management, ADA/FMLA issues, and conflict resolution.
- Ensure consistency of HR support across all regions while allowing for regional nuances.
Compliance & Risk Management
- Ensure adherence to federal, state, and local employment laws across Trusted Ally’s operating states.
- Maintain compliance with healthcare-specific regulations impacting HR functions.
- Own the development, review, and implementation of HR policies and procedures.
- Support leaders in preparing for audits, accreditation surveys, and regulatory reviews.
Culture, Engagement & Retention
- Champion Trusted Ally’s mission, values, and culture in alignment with EOS.
- Develop and implement initiatives that increase engagement, reduce turnover, and support employee wellbeing.
- Manage and track people-related metrics such as turnover, retention, engagement indicators, and training compliance.
Benefits, Compensation, Payroll & Administration (Cross-Functional Oversight)
- Partner with the Executive Assistant on benefits administration strategy and escalations.
- Collaborate with Finance on payroll accuracy, job architecture, wage practices, and compensation modeling.
- Ensure consistent application of pay practices and equitable compensation across regions.
Training & Development
- Oversee development of training content for managers, HR team members, and new hires.
- Support leadership development programs and HR skill-building.
- Partner with clinical and operations leadership to ensure staff competency and compliance with learning requirements.
Required
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or related field.
- 8+ years of progressive HR experience, including experience scaling HR operations in a growing organization.
- Proven success leading HR teams and implementing HR strategy.
- Strong understanding of multi-state HR compliance.
- Demonstrated experience with recruiting team leadership.
- Ability to maintain confidentiality, professionalism, and sound judgment.
Preferred
- 3+ years of HR experience in healthcare, ideally home health, hospice, or similar patient-facing environments.
- Experience working within an EOS-run organization or similar operating framework.
- HR certification (PHR, SPHR, SHRM-CP/SCP).
Knowledge, Skills & Abilities
- Strong leadership, coaching, and influence skills.
- Ability to build scalable HR processes while managing hands-on priorities.
- Strong communication (written and verbal), conflict resolution, and relationship-building skills.
- Ability to manage competing priorities and thrive in a fast-paced, growth-oriented environment.
- High level of emotional intelligence and professional maturity.
- Strong analytical skills with experience using HR data to drive decision-making.
Working Conditions & Physical Requirements
- This role operates in a hybrid environment involving office, remote, and occasional onsite presence in regional branches or client locations.
- Physical Requirements:
- Prolonged periods of sitting, typing, and working at a computer.
- Ability to stand, walk, bend, or lift up to 20 pounds as needed for office activities.
- Ability to travel up to 15% of the time to regional offices or field locations.
- Ability to participate in onsite meetings, audits, trainings, and employee visits as required.
Core Competencies
- Leadership & Accountability (EOS-aligned)
- Strategic Thinking & Planning
- Talent Development
- Employee Relations Expertise
- Compliance & Risk Mitigation
- Operational Excellence
- Change Management
- Collaboration & Communication
