Join Our Mission To Change Lives
At Maryland New Directions (MND), we’re not just helping people find jobs, we’re helping them transform their futures. For over 50 years, our award-winning nonprofit has provided no-cost employment coaching and career training to Baltimore residents aged 18 and above who are motivated to work but face obstacles to employment.
We serve more than 300 individuals each year, equipping them with the tools, confidence, and support they need to build sustainable careers. Whether you're working directly with clients or behind the scenes to keep programs running smoothly, every role at MND contributes to lasting impact in our community.
Overview
The Human Resources Manager (HRM) plays a key strategic and operational role in advancing the mission, values, and culture of the organization. The HRM is responsible for the planning, development, implementation, administration and budgeting of the HR functions, including but not limited to the following: recruitment, onboarding, employee relations, compensation, benefits management and administration, compliance, organizational development, and culture-building initiatives. The HR Manager partners closely with the Executive Director and leadership team to ensure that HR policies and practices reflect nonprofit best practices and the organization’s commitment to diversity, equity, inclusion, and belonging.
Essential Functions & Responsibilities
- Recruitment & Onboarding
- Lead full-cycle recruitment, including job postings, candidate screening, interviewing, reference checks, and onboarding.
- Partner with managers to ensure job descriptions align with organizational needs and goals.
- Coordinate new hire orientation and ensure a smooth onboarding experience.
- Ensure timely and accurate completion of new hire paperwork.
- Employee Relations & Performance Management
- Serve as the first point of contact for employee relations issues and HR policy interpretation.
- Support supervisors with performance evaluations, coaching, and corrective action.
- Promote a positive workplace culture rooted in respect, equity, and collaboration.
- Conduct exit interviews and provide recommendations for improving retention.
- Compensation, Benefits, & Compliance
- Manage benefits enrollment, renewals, and employee communications for medical, retirement, and other plans.
- Perform benefits administration to include invoice approval and annual re-evaluation of policies for cost effectiveness, information activities program, and cash flow.
- HR Administration and Compliance
- Maintain personnel records, timesheets, and payroll coordination with Finance.
- Develop, recommend and implement personnel policies and procedures. Update employee handbook as needed.
- Ensure compliance with employment laws and nonprofit HR best practices at the federal, state and local levels.
- Develop and maintain reports and logs as necessary for require compliance such as EEO-1 annually; and other data/trends such as turnover, KPIs/metrics.
- Training, Development, & Culture
- Develop and coordinate staff training and professional development initiatives.
- Partner with leadership to support career pathways and internal advancement.
- Organize staff engagement and appreciation activities.
- Support diversity, equity, and inclusion efforts across all programs and departments.
- Strategic HR Leadership
- Advise leadership on HR trends, workforce planning, and policy improvement.
- Track HR metrics (turnover, engagement, etc.) to inform data-driven decisions.
- Serve as a culture ambassador, modeling the organization’s values in every interaction.
- Perform other duties as assigned.
Education & Experience
- Bachelor’s degree in human resources, Business Administration, or related field required; Master’s degree preferred. SPHR/PHR certification highly preferred.
- Minimum of 8 years of progressive HR management experience, at least 3 years in a management role, preferably in a nonprofit or mission-driven setting.
- In-depth knowledge of HR principles, laws, regulations, and compliance at the federal/state/local level.
- Experience with HRIS systems and performance management platforms preferred.
Preferred Skills & Abilities
- Excellent interpersonal, written, and verbal communication skills.
- Strong commitment to fostering an inclusive and equitable workplace.
- High level of discretion and professionalism when handling confidential matters.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams) and HR software systems.
- Strong organizational and analytical skills with attention to detail.
- Ability to work independently, meet deadlines, and manage multiple priorities.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits
- 403(b)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
