Millennium Hotels and Resorts is a global hotel company that operates a portfolio of over 140 hotels across various renowned brands. We pride ourselves on offering guests exceptional experiences while maintaining a strong commitment to our employees and fostering a positive workplace culture. Our aim is to be the leading hospitality provider in our markets while maximizing investor returns.
We are currently searching for a dedicated and experienced Complex Director of Human Resources. In this pivotal role, you will oversee the human resources function for a designated complex of hotels, including Millennium Hotel Durham, Millennium Hotel Maxwell House Nashville, and the McCormick Scottsdale, with primary onsite presence at Millennium McCormick Scottsdale.
Onsite Location: Millennium McCormick Scottsdale
Travel Requirement: Up to 10% travel may be required between supported hotels
Salary Range: $90,000 – $100,000 (based on experience)
You will focus on strategic HR initiatives that enhance employee performance, engagement, and satisfaction, while driving a culture aligned with our Core Values: Passion for Hospitality, Entrepreneurial, Innovative & Progressive, and Solution and Results Oriented. You will work closely with Hotel leadership teams to implement comprehensive HR strategies that support our business objectives and promote organizational growth.
Key Responsibilities
- Develop and execute HR strategies that align with business goals across Millennium Hotel Durham, Millennium Hotel Maxwell House Nashville, and the McCormick Scottsdale.
- Drive a positive workplace culture through employee engagement initiatives, performance management programs, and leadership development opportunities
- Drive cultural initiatives, including Service Culture programs, that reinforce our Passion for Hospitality and service excellence standards
- Oversee recruitment, onboarding, and retention strategies to ensure a high-performing workforce across assigned hotels
- Partner with Corporate Human Resources Department to roll out incentive programs and ensure successful adoption across hotels
- Provide guidance and coaching to hotel leadership on employee relations matters, ensuring compliance with company policies and employment laws
- Lead employee relations investigations and conflict resolution in alignment with company standards and a solution and results-oriented approach
- Facilitate implementation and optimization of HR technology and systems to improve efficiency and data integrity
- Monitor and analyze HR metrics to identify trends, risks, and opportunities for improvement
- Deliver training sessions to leaders and employees on compliance, leadership development, culture, and service standards
- Ensure consistent implementation of HR policies, procedures, and compliance standards across hotels
- Support workers’ compensation, leave administration, and unemployment processes as needed
- Maintain employment records for Hotel General Managers and employees in accordance with company standards
- Act as a role model and champion of Millennium Hotels and Resorts’ Core Values and culture
Leadership Responsibilities
- Directly supervise two HR Coordinators; Coach, mentor, and develop HR team members to build strong HR capability across hotels
- Coach and mentor hotel leaders, providing guidance to strengthen leadership effectiveness and people management capability
- Drive accountability, performance development, and succession planning within the HR function
- Bachelor's degree in Human Resources, Business Administration, or a related field
- Minimum of 5-7 years of progressive HR experience, with a focus on the hospitality industry or multi-property HR management.
- Demonstrated success across multiple HR functional areas in fast-paced, service-driven environments
- Strong knowledge of HR best practices, employment laws, and regulations.
- Proven leadership skills and the ability to influence and inspire others.
- Excellent interpersonal and communication skills, with the ability to connect with diverse employee groups.
- Strategic mindset with strong analytical and problem-solving abilities.
- Experience in managing employee relations and conflict resolution.
- Demonstrated success in implementing HR initiatives that drive engagement and performance.
- Ability to travel to the properties within the complex as needed.
Technical Skills
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- HRIS experience preferred (Paycom strongly preferred)
- Strong organizational, interpersonal, and administrative skills
- Excellent written and verbal communication skills
Millennium Hotels and Resorts offers a competitive benefits package designed to support the health and wellbeing of our employees. Benefits may include:
- Medical, Dental, and Vision insurance
- Company-paid Life and AD&D insurance
- Short-Term and Long-Term Disability coverage
- 401(k) retirement plan with company match (if applicable)
- Paid Time Off and Paid Holidays
- Hotel room discounts across the global Millennium Hotels & Resorts portfolio
- Employee Assistance Program (EAP)
Benefits eligibility and offerings are subject to plan terms and company policy.
