Human Resources Director

Guardian Care • Full-time • Fishers, IN, US • 2w ago

At Guardian Care, we are transforming paid family caregiving across Indiana by making it easy for families to care for their medically complex loved ones. Our mission is to build inclusive and supportive communities, and our vision is to improve the lives of Indiana families and caregivers every day. We are seeking a Director of Human Resources who can lead with integrity, empathy, and operational excellence in a fast-paced, mission-driven environment.

Position Summary:

Reporting directly to the Chief Executive Officer (CEO), the Director of Human Resources serves as the senior-most HR leader for Guardian Care and its affiliated entities. This role provides both strategic ownership and operational oversight of all HR functions, including talent acquisition, workforce planning, employee relations, performance management, compensation and benefits, compliance, training, and organizational development.

The Director of Human Resources is a key member of the leadership team and serves as a trusted advisor to the CEO, COO, and senior leaders. The role is accountable for building a compliant, high-performing, and values-driven workforce, particularly within a healthcare and caregiver-heavy operating environment, and for ensuring HR strategy directly supports organizational growth, stability and culture.

Key Responsibilities:

Strategic Leadership:

Own and lead the organization’s HR strategy, ensuring alignment with organizational objectives, growth plans, and values.
Serve as a trusted advisor to executive and senior leadership on workforce planning, organizational design, compensation and benefits, succession planning, and employee engagement.
Exercise clear decision-making authority over HR policies, programs, and vendor relationships, while appropriately escalating strategic matters to executive leadership.
Lead organizational change initiatives including restructuring, leadership transitions, and role redesign, to support evolving business needs.

Talent Acquisition & Workforce Management

Oversee end-to-end recruiting, hiring, onboarding, and retention strategies across a high-volume, frontline healthcare workforce to attract and retain high-quality talent.
Ensure hiring practices are consistent, equitable and compliant with federal, state, and local employment laws.
Partner with department leaders to assess staffing needs, workforce capacity, and succession planning.
Promote a positive, inclusive, and respectful workplace culture aligned with Guardian Care’s values.

Employee Relations & Performance Management

Oversee employee relations, investigations, disciplinary actions, conflict resolution, and policy enforcement.
Ensure consistent application of performance management processes, including goal setting, evaluations, coaching, and corrective actions.
Partner with executive and senior leadership on the development of department and role-level KPIs.
Act as a visible and trusted leader for employee concerns, ensuring fair, timely, and consistent resolution.

Compensation, Benefits & HR Operations

Oversee compensation planning, benefits administration, payroll coordination, and HR vendor relationships.
Ensure competitive, compliant, and cost-effective compensation and benefits programs.
Partner with Finance and Operations to support incentive and recognition programs as needed.
Maintain ownership of HR operational processes, documentation, and standardization.

HR Systems, Data & Analytics

Maintain and optimize HRIS systems, reporting, and data analytics.
Ensure HR systems integrate effectively with payroll, finance, and operational platforms.
Establish and report on HR metrics and dashboards, including retention, turnover, time-to-hire, engagement, training completion, and compliance.
Use data and analytics to inform executive decision-making and continuous improvement.

Compliance & Risk Management

Ensure compliance with all applicable federal, state, and local employment laws and healthcare-related regulations.
Oversee development, maintenance, and enforcement HR policies, procedures, and employee handbooks .
Support audits, regulatory reviews, and risk mitigation related to HR and employment practices.

Training & Development

Oversee the development of and lead employee training initiatives, leadership development programs, and compliance training.
Support professional growth and career development across the organization.
Reinforce Guardian Care’s values through leadership behaviors, policies, and people practices.
Play a central role in shaping and evolving organizational culture as the company scales.

Collaboration & Leadership

Lead, mentor, and develop HR staff.
Collaborate with Finance, Operations, Clinical Leadership, and other functional leaders to support cross-functional initiatives.
Participate in special projects and organizational initiatives as needed.

Success Metrics (Illustrative)

Improved caregiver and employee retention
Reduced time-to-hire and improved hiring quality
High levels of employee engagement and trust
Consistent application of performance management and disciplinary processes
Strong compliance outcomes and audit readiness
Effective use of HR data to support leadership decisions

Key Experience and Competencies: [SC1]

Minimum 8–10 years of progressive HR experience, including leadership responsibilities.
Experience in healthcare, social services, or a regulated industry preferred.
Strong knowledge of employment laws, HR best practices, and compliance requirements.
HR certification is required (SHRM-CP, SPHR, CPLP, GPHR or equivalent)
Proven ability to lead HR strategy in a growing organization.
Excellent interpersonal, communication, and leadership skills.
Strong analytical, organizational, and problem-solving abilities.
Proficiency with HRIS systems and Microsoft Office products.
Ability to handle sensitive matters with discretion and professionalism.
US work authorization (Required)
Must have high-speed internet. We use MS Teams for regular video calls.

Additional Expectations

Live out Guardian Care values:
Treat Everyone Like Family: Lead with compassion, kindness, and care.
Integrity Without Compromise: Do what is right, even when it's difficult.
Disciplined Communication: Be proactive, respectful, and transparent.
Deliver and Improve: Strive for operational excellence and continuous learning.
Understand and comply with Guardian Care Policies and Procedures.
Ability to bring new ideas, initiatives and strategic HR initiatives to Guardian Care.
Maintain confidentiality as related to client information under HIPAA regulations regarding Protected Health Information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.

Education: