People Operations Specialist

Ck Specialty Insurance Associates, Inc • Full-time • Remote • 2d ago

DescriptionAbout Ck Specialty Insurance Associates

Ck Specialty Insurance Associates is a rapidly growing, independently owned wholesale insurance brokerage committed to providing innovative and customized insurance solutions to retail agents and brokers across the country. Founded with a strong entrepreneurial spirit, Ck Specialty was built on the foundation of speed, service, and partnership with our retail agents. Traits that remain at the core of everything we do.

Since our inception in 1998, we have grown into a respected name in the Excess & Surplus (E&S) marketplace. We focus on a wide range of commercial and personal lines, offering access to top-rated carriers and niche products that meet the unique needs of today’s insurance buyers.

At Ck Specialty, we operate with a 120% mentality; always going above and beyond in how we serve our clients, partners, and each other. We value precision, reliability, organization, and speed, which is why our team lives by the acronym PROS. We’re a company for self-starters, problem-solvers, and professionals who want to be part of something fast-moving and impactful.

Why Join Ck Specialty?

Supportive, high-energy team culture
Room for growth and career development in a fast-scaling company
Strong leadership that invests in training and development
A voice at the table - your ideas matter here

Whether you’re new to the insurance industry or bringing years of experience, Ck Specialty is a place where your contributions can make a real difference. We're proud of our track record, but even more excited about what's ahead.

Position Overview

We are seeking an experienced HR professional to own and execute our core people operations. This role is highly hands-on and execution-driven, responsible for ensuring our HR processes are consistent, compliant, and scalable as the company grows. The ideal candidate is confident leading difficult conversations, building structured processes, and supporting leadership through clear documentation and follow-through.

This role will operate independently and serve as the primary point of contact for employee relations, performance management, and HR operations.

Key ResponsibilitiesHiring, Onboarding & Offboarding

Execute the full hiring lifecycle, including job postings, interview coordination, candidate evaluation, and onboarding
Manage employee offboarding and terminations in alignment with leadership direction
Maintain consistent hiring and exit processes across the organization

Employee Relations & Performance Conversations

Serve as the first point of contact for HR-related employee concerns
Lead difficult employee conversations with professionalism, empathy, and clarity
Support leadership with performance management, corrective action, and documentation

Performance Management & Accountability

Execute performance review cycles and ongoing feedback processes
Prepare documentation and templates for performance improvement plans and disciplinary actions
Reinforce accountability while maintaining a fair, respectful, and compliant workplace

Processes, Documentation & Templates

Build, maintain, and improve HR processes, policies, and internal documentation
Create standardized templates for common HR scenarios (discipline, reviews, promotions, exits, etc.)
Ensure HR documentation is organized, current, and consistently applied

Organizational & Leadership Support

Translate strategic direction into operational execution
Identify gaps in people processes and recommend practical, scalable improvements
Support company initiatives by creating structure that enables follow-through and consistency

What Success Looks Like