ABOUT ROCK FORCE
RockForce is the trusted team setting the stage for the greatest moments in live events. With a legacy built on the unification of nine industry leaders, we bring decades of expertise to seamlessly execute concerts, festivals, sporting events, live broadcasts, award shows, and corporate activations.
Through integrated event production, workforce solutions, innovative technologies, and payroll services, RockForce delivers precision, efficiency, and reliability at every scale.
Our people are the magic-united by passion and skill, we operate as one unstoppable force to ensure every event is executed with professionalism, care, and an unwavering commitment to safety and compliance.
Join us as we head into one of the most exciting eras in the live entertainment industry!
JOB DESCRIPTION
The Onboarding Team helps to welcome and integrating all new employees. They will provide direct communication and support to new employees by email, text message, or phone. They will efficiently maintain the CP master onboarding sheet to ensure accuracy. They ensure employee onboarding and ADP setup is completed prior to the event and to ensure that employees are compliant and payroll ready for the Payroll Operations team to be able to meet payroll deadlines. They also provide customer service and answer employee questions on our employee help line. This is a fulltime, in-office role with some schedule flexibility.
Key Responsibilities and Focus Areas
Key Responsibilities
- Responsible for answering company phones calls, voice mails and text messages.
- Input employe information from clients and into company master sheet.
- Update employee status on master sheet.
- Send out Welcome emails to new hires and rehires.
- Enter DHL information into ADP, activating new hire packet.
- Manage and follow the onboarding process for all new hires.
- Complete E-Verify
- Send reminders/nudges to new employees as needed by text or phone.
- Communicate with client any employees with missing documents prior to start of event.
- Actively follow any employee with missing paperwork once event starts.
- On site onboarding as needed.
- Special projects as needed
Qualifications:
- Strong communication skills both written and verbal.
- The ability to understand others point of view and find workable solutions to issues.
- Must be a team player and maintain a positive goal driven attitude.
- Proficient with spreadsheets and documents (Excel, Google Sheets, Word, PDF, Google Forms)
- Solid organizational and time management skills
- Excellent communication and interpersonal skills
- Ability to prioritize multiple projects.
- Minimum of 3-5 years' experience in communications or customer service and support preferred.
Work Environment
- The work is performed in a professional office environment with regular use of computers, phones, and standard office equipment. The role requires the ability to sit or stand for extended periods and manage multiple tasks in a fast-paced setting.
RockForce strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, RockForce will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, RockForce also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact Human Resources to request the opportunity to participate in a timely interactive process. We will also provide reasonable religious accommodations on a case-by-case basis.
