Senior Human Resources Manager

Inevitable Agency • Full-time • Scottsdale, AZ, US • 6d ago

About Inevitable Agency

At Inevitable Agency, we help businesses optimize their customer experience (CX) and customer support (CS) through hands-on project work, smart systems design, and strategic support. From helpdesk setup and automation to self-help tools, team mentoring, and performance audits, we build scalable, human-centered support operations that actually work.

We don’t just consult — we partner with your team to implement changes, run projects end-to-end, and continuously improve results through data and feedback loops. We also support CX through aligned content, including social media and messaging that reflects your brand voice across every touchpoint.

Whether we’re revamping your support infrastructure or helping your social team communicate better with customers, we’re here to make your customer experience smoother, smarter, and more effective.

The Role

📍 Location: Hybrid in Scottsdale, AZ

🕕 Schedule: Monday–Friday, 9:00 AM – 5:00 PM (optional lunch = 8:00AM - 5:00PM)

💼 Position Type: Full-Time

💰 Compensation: Competitive, based on experience

About the Role

As our Senior HR Manager, you’ll be a key strategic partner in helping Inevitable scale and sustain a strong, people-first culture. You’ll own and evolve all aspects of HR — from talent acquisition and onboarding to performance management, compliance, and team development.

This is a foundational role: we're looking for someone excited to shape and lead HR practices in a growing, fast-paced, hybrid agency environment. You’ll work both on-site at our Scottsdale office and remotely, helping build a cohesive, high-performing team and culture — across domestic and international (offshore) teams.

What You’ll Do

👫People Operations & Culture

Champion and continuously refine our people-first culture
Build and implement HR policies and systems that support a hybrid and globally distributed team
Lead DEI efforts that align with our values and foster an inclusive workplace

🔍Talent Acquisition & Development

Lead full-cycle recruitment for key roles, including domestic and offshore hiring
Partner with internal teams and external partners to source, onboard, and retain offshore agents
Design scalable onboarding programs that make all new hires feel welcome and equipped
Build out learning and development initiatives that span time zones and cultures

🌎Performance, Compliance & International Workforce Management

Oversee performance management systems, including goal-setting, reviews, and feedback cycles
Manage employee relations and conflict resolution across local and international teams
Ensure HR policies are compliant with U.S. laws and consistent with best practices for managing offshore teams (e.g., BPOs, EORs, or international contractors)
Maintain strong relationships with offshore vendors or staffing partners when applicable

♟️Leadership & Strategy

Act as a trusted advisor to leadership on people strategy, global team management, and workforce planning
Support and coach managers in leading effective, culturally-aware, and collaborative teams
Use data and employee feedback to improve engagement and retention across regions

Who You Are

Experienced: 6+ years in HR, with at least 2 years in a senior or strategic HR role
Offshore Management: Direct experience managing or supporting offshore agents or international teams (e.g., BPOs, remote contractors, or EORs)
Builder & Operator: You’re energized by creating scalable systems and processes from the ground up
Remote/Hybrid Fluent: You’ve worked with distributed teams and understand the nuance of leading across time zones and cultures
People-First & Strategic: You balance empathy with big-picture thinking and execution
Knowledgeable: Strong understanding of HR compliance, especially in Arizona, and best practices for managing global teams