The People & Culture Manager plays a key leadership role within the People & Culture team, overseeing and executing HR strategies that support Zuma’s values, team culture, and operational excellence. This role is responsible for managing employee relations, training and development, compliance, performance management, and recruitment. The People & Culture Manager partners closely with department heads and senior leadership to drive employee engagement, talent retention, and a consistent team member experience across the property.

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

Life at Zuma

At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

Main Duties

Your key responsibilities will include:

Serve as a trusted partner and advisor to managers and team members on HR matters, including employee relations, performance concerns, conflict resolution, and policy interpretation
Drive a welcoming and thorough onboarding experience for all new hires, including orientation, training coordination, and follow-up
Provide guidance and support to the Talent Acquisition Manager and Payroll Manager when needed, ensuring alignment with HR processes and employee experience standards
Partner with department heads to assess training needs and coordinate employee development opportunities that support growth and retention
Ensure HR policies and procedures are clearly communicated, consistently applied, and in compliance with all federal, state, and local employment laws
Manage all employee changes in HRIS systems (new hires, terminations, promotions, transfers, etc.) and maintain accurate, confidential employee records
Champion and help execute initiatives related to company culture, employee engagement, and recognition
Coordinate and support performance management activities, including reviews, coaching plans, and documentation
Be present and available to team members across shifts, building trust and maintaining visibility within the operation

What We Look For

Our ideal candidate embodies our values and the following:

Bachelor’s degree in Human Resources, Hospitality Management, Business Administration, or related field preferred
Minimum 3–5 years of progressive HR experience, preferably in a hospitality or restaurant environment
Strong knowledge of HR laws, regulations, and best practices
Proficiency in HRIS systems (e.g., ADP Workforce) and Microsoft Office Suite
Excellent communication, coaching, and interpersonal skills
Proven ability to handle sensitive and confidential information with discretion
Detail-oriented with strong organizational and time-management skills
Passion for HR and a commitment to supporting the needs of employees and the organization

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

As part of our team, you’ll enjoy:

World-Class training, designed to inspire and educate
Global opportunities, experience hospitality around the globe with our five incredible brands
Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being
Family Meals are shared daily
Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.

Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.

Zuma Restaurants

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People & Culture Manager