Job Summary

Join our People Services Team and help shape the future of our people experience!

As a key member of the People Services Team, the Human Resources Generalist provides centralized HR Support across a wide range of functions. This position provides first-line support to employees and managers on HR policies, processes, and transactions. The HR Generalist plays a critical role in ensuring consistency, compliance, and operational efficiency across HR service areas including employee relations, HRIS administration, benefits, leave management, onboarding/offboarding, regulatory compliance, and policy interpretation. As part of the People Services Team, this role collaborates with Centers of Excellence (COEs), HR Business Partners, and other functional departments to deliver seamless and scalable HR services to the organization.

As part of the People Services team, the HR Generalist also contributes to special projects as assigned by the manager, which may include process design and improvement, procedure documentation, and other initiatives that enhance HR operations and service delivery.

The role will initially be 5 days per week on site and once fully trained, could possibly be 1 day remote per week.

Key Responsibilities (What You Contribute)

Provide timely and accurate responses to employee and manager inquiries related to HR policies, procedures, and systems
Manage, document, and respond to general employee relations concerns, including investigations, while supporting the consistent application of policies and procedures. Escalate and consult with HR Business Partners as needed on complex issues.
Serve as liaison for routine benefits, compensation, leave, systems, and training questions in partnership with the COEs.
Coordinate key onboarding and offboarding tasks in accordance with established procedures.
Ensure compliance with applicable employment laws and internal procedures. Maintain proper documentation and support audits related to required records.
Participate in special projects assigned by the manager, including the design and documentation of process improvements, creation or revision of procedures, planning and execution of events, development of metrics, and cross-functional HR initiatives to support operational goals.
Contribute to the development and maintenance of HR knowledgebase articles and FAQs to support employee self-service.

Knowledge, Skills & Abilities (You're Good At)

Bachelor’s degree in Human Resources, Business Administration, or a related field.
3-5 years of HR generalist, shared services, or related experience.
Professional certification preferred (PHR, SPHR, SHRM-CP, SHRM-SCP)
Knowledge of federal and state employment laws and HR compliance requirements.
Familiarity with HRIS platforms and case management tools
Excellent customer service, interpersonal, and communication skills.
Strong attention to detail and a high degree of accuracy.
Exceptional organizational skills and ability to manage multiple priorities.
Experience with process improvement or documentation initiatives is preferred.
Demonstrated ability to collaborate effectively with colleagues internally and partners externally to facilitate solutions.

Pay Range: $65,018 - $108,857 based on years of prior related experience

About JAX

The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.

Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit www.jax.org .

EEO Statement

The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

The Jackson Laboratory

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