Senior HR Business Partner

Location: Austin, Texas (Hybrid)

About Swap

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.

Built for brands that want to sell anything - anywhere, Swap centralizes global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.

At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

About your role

As an HR Business Partner at Swap, you will act as a strategic partner to business leaders and teams across the organisation. You will ensure that our people strategy aligns with our business goals, foster a high-impact and inclusive culture, and provide expert HR support across the employee lifecycle.

Strategic Partnership

Partner with senior leadership to understand business goals and translate them into impactful people initiatives
Coach and support managers on performance, development, organisational change, and employee relations

Talent & Capability

Support end-to-end hiring across your business areas, from role design through to onboarding

Performance & Organisation

Drive performance management processes and support organisational design and workforce planning

Culture, Engagement & ER

Lead on engagement and retention initiatives aligned to company values
Manage employee relations matters and act as a trusted escalation point

Data & Change

Use HR data and insights to inform decisions and improve outcomes
Support organisational change as we scale across teams and geographies

What we are looking for

4 - 7 years’ experience as an HR Business Partner or HR Generalist
Strong stakeholder management skills with the ability to influence and challenge senior leaders
Experience working across the full employee lifecycle in a high-growth SaaS or tech environment
Solid knowledge of US employment law
Comfortable operating in fast-paced, scaling environments, bringing structure and clarity where needed
Hands-on and adaptable, able to balance strategic thinking with day-to-day execution
Experience in performance management, organisational design, and change initiatives
Data-driven mindset with the ability to turn insights into action
Strong communication skills and a collaborative, relationship-led approach
Exposure to international teams (EMEA, US, APAC) is a plus
CIPD Level 5/7 (or equivalent) preferred

Benefits

Competitive base salary
Stock options in a high-growth startup
Competitive PTO + public holidays
Private health
Pension
Wellness benefits
Breakfast Mondays

Diversity & Equal Opportunities

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and perspectives. The more inclusive we are, the better our work will be.

Swap

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Senior Human Resources Business Partner