About Sinch

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

Description

As a People Business Partner, you will build trusting relationships with leadership to translate business objectives into a tangible people strategy. You will move seamlessly between strategic work—like organizational design and engagement action planning—and foundational HR tasks, including complex employee relations and performance management. If you have a natural curiosity, a passion for demonstrating HR's impact on business success, and a love for driving innovative solutions, this is the place for you.

What You'll Do

Strategic Leadership & Coaching: Act as a strategic advisor to business leaders, providing coaching and counsel on all people-related matters to enhance team productivity, leadership effectiveness, and long-term retention.
Organizational Development: Leverage people analytics and insights to guide decision-making around organizational structure, compensation strategy, succession planning, and business continuity.
Employee Experience & Culture: Design and execute impactful programs that foster a welcoming, inclusive, and high-performance culture, including initiatives for recognition, engagement, and career development.
Talent & Performance Management: Partner with leaders to elevate team performance by implementing proactive talent management strategies, facilitating difficult conversations, and championing learning and development opportunities.
Data-Driven Insights: Interpret key people metrics related to staffing, retention, and attrition to identify trends and deliver data-backed recommendations for continuous improvement.
Process & Program Improvement: Identify and lead initiatives to enhance the efficiency and impact of HR programs, working cross-functionally to solve complex organizational challenges.

Requirements

Bachelor's Degree in Human Resources or a related field.
8+ years of progressive HR experience, with at least 4 years in a strategic HR Business Partner role, preferably within a technology company.
Demonstrated experience coaching senior leaders, managing complex employee relations, and providing guidance on organizational design.
Strong knowledge of US federal and state employment laws and compliance requirements.
Experience supporting multiple senior leaders across different departments or functions.

Key Skills & Attributes

An effective and influential communicator, with a proven ability to build trust and collaborate across all levels of an organization.
A strategic thinker with the ability to design and implement high-impact programs that align with business needs.
Resilience and agility to thrive in a fast-paced, ever-evolving global environment, managing multiple priorities without sacrificing quality.
A high degree of tact and diplomacy, with a strong ability to handle confidential and sensitive issues with professionalism.

Preferred Qualifications

SHRM or HRCI certification.
Experience partnering with leadership teams across Finance, Product, Sales, Marketing, and/or Technology functions.
Proficiency with Excel and modern HRIS systems.
Background supporting HR globally.
Experience in a rapid-growth, global enterprise business (5,000+ employees).

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Benefits

STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day. Get in touch and join us on our journey!

The base salary for this position ranges $95,000.00 - $110,000.00 USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company's plan, which are based on performance. This role will be accepting applications until October 6, 2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

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