Manager, Training & Development

About Pret A Manger: Building the US Future of a Beloved Global Brand

Pret US is at a defining moment. Backed by substantial investment and strategic commitment, we are not simply operating; we are transforming a beloved brand in the American market. With a newly established US Board and an entirely rebuilt senior leadership team, we are assembling exceptional talent to drive this ambitious vision forward.

This is an opportunity to join a winning team built on an ownership mindset, rapid learning, bias for action, and competitive drive. Our ideal candidates are resilient, flexible, comfortable with ambiguity, and data-driven. We are seeking leaders who thrive in dynamic, high-stakes environments and are energized by the challenge of building something remarkable.

As part of the Pret US team, you will work directly with seasoned leaders who understand turnarounds, scaling operations, and delivering results. If you are driven to exceed ambitious goals, make bold decisions, and build a brand that matters, this is where you belong.

Join us in writing the next chapter of Pret in America.

Key Responsibilities

Shop Leadership Development Training

Design and deliver training programs that build operational and leadership capability across Pret’s shop teams
Develop structured onboarding programs for new General Managers, Assistant Managers, and shop team members
Facilitate workshops and training sessions focused on operational excellence, leadership skills, and guest experience
Promote a culture of learning, ownership, and continuous improvement across shop teams

Program Design & Change Management

Develop scalable training materials including workshops, playbooks, and digital learning tools
Support the rollout of new operational initiatives, ensuring shop teams are prepared and confident in execution
Evaluate training effectiveness through feedback, operational performance metrics, and leadership assessments
Reinforce Pret’s values and culture through training initiatives and leadership development programs

Operational Partnership

Work closely with Operations Directors and shop leadership to identify training opportunities and capability gaps
Spend time in shops observing operations and partnering with leaders to reinforce training in real environments
Act as a trusted partner to Operations leaders on learning and development strategies

Qualifications

Required Experience

5+ years of experience in learning & development, training, or leadership development in restaurants, retail, or on-site roles
Bachelor’s degree in Human Resources, Organizational Development, Business, Education, or a related field (Preferred)
Proven ability to design and facilitate engaging training programs for frontline leaders and teams
Strong facilitation and presentation skills with the ability to connect with diverse audiences
Experience partnering with operational leaders to translate learning programs into business results
Strong organizational and project management skills
Ability to work in a fast-paced, growth-oriented environment

Salary Range

The pay range for this role is $110,000 - $135,0000. Compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and the specific work location of New York, New York, United States. In addition, you will be eligible for a discretionary bonus if you are an active employee as of fiscal year-end.

Pret A Manger

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