Overview

The Onboarding Coordinator is a cross-functional role responsible for delivering a seamless, high-quality onboarding experience for new hires while supporting broader business operations, planning, execution, and process improvements. This role blends hands‑on onboarding logistics and experience coordination with operational rigor, rhythm‑of‑business support, stakeholder communication, and project execution. The Onboarding Coordinator partners closely with Business Operations, HR, IT, Hiring Managers, and external partners to ensure new hires are Day 1 ready and onboarding programs scale efficiently and consistently.

Responsibilities

Own and execute end-to-end onboarding logistics at the MAI Mountain View engineering site to ensure new hires are prepared, equipped, and welcomed with a consistent, best‑in‑class experience.
Partner with onboarding admins and IT support to ensure devices are procured, prepared, allocated, and ready for Day 1. Communicate device readiness and issues proactively.
Coordinate shipping, tracking, and delivery of devices and peripherals for remote hires and supported sites.
Support and facilitate onboarding sessions (onsite and virtual), including room setup, materials preparation, and coordination with IT support.
Prepare, send, and maintain updated pre-Day 1 and Day 1 onboarding templates.
Maintain and monitor onboarding‑related inventory (devices, peripherals, onboarding materials) and coordinate bulk orders, as needed.
Draft and distribute clear, concise communications related to onboarding processes, schedules, updates, and changes.
Exercise discretion and professionalism when handling sensitive employee, candidate, and business information.

Recruitment & Onsite Experience Support

Support onsite recruitment and interview experiences by coordinating room setup, technology readiness, Wi‑Fi access, and loaner device management.
Host candidates and visitors onsite, providing a professional, welcoming experience and campus orientation as needed.
Ensure timely communication with GTA partners, when unavailable, to ensure coverage

Business Operations & Execution

Collaborate with internal stakeholders to support execution of business and onboarding plans aligned to leadership priorities.
Support rhythm‑of‑business (ROB) processes, including tracking milestones, preparing materials, and ensuring follow‑through on action items.
Track operational metrics and indicators related to onboarding effectiveness, readiness, and experience quality.
Assist with operational planning, budgeting inputs, and resource coordination related to onboarding programs and initiatives.

Projects, Programs & Continuous Improvement

Support and manage onboarding‑related projects and initiatives, adapting to changing business needs and priorities.
Identify opportunities to improve onboarding workflows, tools, and experiences; partner with stakeholders to implement scalable improvements.
Contribute to a positive onboarding culture by promoting consistency, operational excellence, and inclusive experiences.

Qualifications

Required Qualifications

Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.

Preferred Qualifications

Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement OR equivalent experience.
Experience supporting onboarding, recruitment coordination, business operations, or office/program administration in a fast‑paced environment.
Strong organizational skills with the ability to manage multiple workstreams, priorities, and deadlines simultaneously.
Clear and effective communicator with the ability to collaborate across diverse stakeholder groups.
Detail-oriented and proactive, with a demonstrated ability to anticipate needs and surface risks or issues early.
Comfortable working with office technology, collaboration tools, and basic troubleshooting for meetings and onboarding sessions.
Demonstrated professionalism, discretion, and a service‑oriented mindset when engaging candidates, new hires, and leaders.

Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $76,800 - $151,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $100,800 - $168,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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Onboarding Coordinator