About Luckin

Luckin Coffee (OTC: LKNCY) is the pioneer of a technology-driven new retail model that provides high-quality, affordable, and convenient coffee and other products to our customers. Our mission is to be part of everyone’s eveeveryone's, starting with coffee.

Our online-offline model is built upon our mobile and store networks. Our mobile app and presence on other third-party platforms cover the entire customer purchase process, offering a 100% cashier-less experience. This enhances our customer experience, improves our operating efficiency, and allows us to stay connected with our customers and engage with them anytime, anywhere.

For more Information, please refer to our website: https://www.luckincoffee.us.

Job Summary:

The HR Coordinator supports the organization’s resources by managing key HR functions, including full-cycle recruitment, onboarding, payroll, performance management, employee relations, compliance, and any assigned projects to support business needs. This role ensures that HR policies and practices align with business goals and contribute to a motivated, high-performing store team.

Key Responsibilities:

1. Recruitment & Staffing

Coordinate and execute full-cycle recruitment for assigned positions.
Partner with the leadership team to identify staffing needs and develop effective hiring strategies.
Manage onboarding and orientation programs to ensure a smooth transition for new hires.

2. Employee Relations

Serve as the first HR contact for employees regarding HR policies, workplace issues, and conflict resolution.
Foster a positive and inclusive work environment across all work locations.
Handle disciplinary actions and performance improvement plans in accordance with company policy.
Support the team to provide disciplinary guidance as needed.

3. Performance Management

Support the team's annual team's performance review processes.
Coach managers on employee engagement, recognition, and retention strategies.
Track performance metrics, including turnover, absenteeism, and productivity.

4. Training & Development

Coordinate training programs for employees.
Ensure management teams are trained on HR procedures and leadership development.

5. Compliance & HR Administration

Ensure compliance with labor laws, wage-and-hour regulations, and company policies.
Maintain accurate employee records in HR systems (attendance, payroll changes, benefits, etc.).
Assist with audits, reporting, and documentation related to HR operations.

6. Strategic HR Support

Collaborate with HR leadership and management to align HR initiatives with business goals.
Provide insights on workforce trends, staffing challenges, and retention strategies.
Participate in special projects, such as new store openings or process improvements.

Qualifications:

Bachelor’s degree in Business Administration or related field.
Ideal candidate with 2-3 years of HR experience, 1 - 2 years of processing payroll, and full-cycle recruitment, preferably in food and beverage/retail or multi-location environments.
Knowledge of labor laws, HR best practices, and retail industry standards.
Strong communication, organizational, and problem-solving skills.
Proficiency in HRIS systems and Microsoft Office Suite.

Key Competencies:

Employee-focused, detail-oriented, self-motivated, and with a can-do attitude
Ability to manage multiple priorities in a fast-paced setting
Excellent interpersonal and coaching skills
High level of confidentiality and professionalism
Results-driven mindset with strong attention to detail

Luckin Coffee

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