Job Summary:

Our client is seeking an HR Coordinator to join their team! This position is located Hybrid in Indianapolis, Indiana.

Duties:

Provide superior customer service to employees and managers
Support the company's knowledge base within Basecamp
Close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees self-service
Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data
Follow through to ensure all assigned cases are resolved and closed timely and appropriately
Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries
Maintain appropriate level of process, program, and policy knowledge in order to assist Employees
Identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager's experience with the process
Assist with User Acceptance Testing for system enhancements
Process corrections or transactions not handled through Employee or Manager Self Service in Workday
Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience

Desired Skills/Experience:

2+ years prior work experience in Human Resources or a centralized customer service environment preferred
Prior experience with Workday HCM or similar HRIS is highly desirable
Experience working in a Case Management system
Exceptional problem solving skills with a strong desire for data integrity, process definition, and continuous learning
Ability to diagnose a problem and lead correction efforts through effective communication and execution
Superior employee experience focus
Ability to navigate in a high-paced evolving environment with contending priorities
Ability to maintain confidentiality in all aspects of job responsibilities
Appetite for growth and desire to drive process improvements applying technology
Work effectively in a team setting
Experience working in HR shared services organization for an established company is ideal

Benefits:

Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered

The approximate pay range for this position is between $16.00 and $23.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

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KellyMitchell Group

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