Position Overview

At Hoffmann Brothers, we believe that people are at the center of everything we do. For over 40 years, we've proudly served the St. Louis community as the region's leading HVAC, Plumbing, Electrical, and Appliance Repair service provider. In the past eight years, we've grown from a local, family-run business of 50 employees to a 600+ strong, multi-market organization and we're not slowing down.

We're looking for an experienced and strategic HR Business Partner to join our St. Louis based shared services team. This role goes beyond transactional HR. As a trusted advisor to leaders and team members alike, you will leverage your deep expertise to influence business outcomes, drive culture, and shape a best-in-class team member experience.

You will play a key role in aligning people strategies with business objectives while supporting our skilled trades professionals, field teams, and shared service teams through strong partnership, data-informed insights, and practical execution.

Key Responsibilities:

Strategic Business Partnering

Serve as a proactive and strategic HR people partner to assigned leaders and management, developing a deep understanding of their business objectives, operational challenges, and opportunities
Translate business strategy into actionable HR plans and initiatives that drive performance, customer satisfaction, and profitability
Provide expert counsel and guidance to leadership on all HR-related matters
Serve as a strategic partner, fostering cross-functional collaboration with HR, Operations, Legal, and Solutions Group Partners
Partner with Talent Acquisition and Recruitment teams as needed to ensure alignment on workforce planning, staffing priorities, and hiring strategies

Total Rewards & Workforce Administration

Partner with payroll and benefits teams to ensure accurate, timely processing and issue resolution
Manage complex leave administration (FMLA, ADA, personal leaves) with empathy and compliance
Act as a liaison between team members, leaders, and third-party vendors to drive clarity and consistency

Employee Relations & Engagement

Manage and resolve complex people relations issues, including investigations, disciplinary actions, and conflict resolution, ensuring fair and consistent application of company policies and labor laws
Coach and advise leaders on effective team member relations practices to foster a positive and productive work environment
Champion team member engagement initiatives, analyze team member feedback (e.g., surveys, listening sessions), and develop actionable plans to improve morale, retention, and overall teammate experience
Lead investigations and support conflict resolution with discretion and fairness
Build relationships across the organization to proactively address concerns and foster inclusion
Champion initiatives that enhance team member engagement and reinforce company values
Support safety needs in the business, partnering with leaders to maintain compliance, promote a culture of safety, and address workplace hazards proactively

Performance Management

Drive continuous improvement of performance management processes, ensuring leaders are equipped to provide effective feedback, set clear goals, and conduct meaningful performance reviews
Provide training and coaching to leaders on performance coaching, career development, and addressing underperformance
Utilize HR data and workforce analytics to identify trends, diagnose organizational challenges (e.g., turnover hotspots, absenteeism), and develop data-driven HR strategies and solutions specific to retail operations
Provide insightful reports and recommendations to business leaders to inform decision-making

Requirements

What You Bring

7-10 years of progressive experience in Human Resources, including 3-5 years with proven success in a business partner or generalist role, preferably within a fast-paced or similar multi-unit environment
Bachelor's degree in human resources, business administration, or a related field
Strong understanding of HR best practices across various disciplines, including talent management, employee relations, performance management, compensation, and HR compliance
Demonstrated ability to think strategically and translate business objectives into effective HR strategies
Excellent communication (verbal and written), interpersonal, and influencing skills, with the ability to build strong relationships and credibility at all levels
Strong analytical and problem-solving skills, with the ability to interpret data and draw meaningful insights
Ability to manage multiple priorities in a dynamic and sometimes demanding environment
SHRM-CP, SHRM-SCP, PHR, or SPHR (HRCI) certification preferred
Willingness to travel overnight and out of state as needed

Benefits

Why Hoffmann Brothers Solutions Group

At HB Solutions Group, we know our people are the driving force behind our success. That's why we offer industry-leading benefits, including:

Health, dental, & vision insurance premiums for the employee and any eligible family members
Matching 401K Retirement program
1 Day Work From Home
15 Paid Time Off Days
9 paid holidays
Referral Program
Employee Discounts plus Friends & Family
We believe in promoting from within and there are many areas to advance in our company

When you join Hoffmann Brothers Solutions Group, you're becoming part of something bigger than a company. You're joining a mission to improve lives in every home, and that mission starts with our team members. As we continue our growth journey, we remain grounded in our commitment to excellence, integrity, and community. Here, you'll be empowered to make a meaningful impact, not just through policies and processes, but through people.

Hoffmann Brothers

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