Job Title: HR Coordinator

Location: Indianapolis, IN 46204 (Hybrid 3 days)

Duration: 6 Months

The ES People Advisor is a member of a globally diverse team providing mentorship and assistance to geographically dispersed employees using the latest client’s technology. The successful candidate has strong organizational skills with a high attention to detail, time management and communication skills, a commitment to outstanding customer support, and the ability to establish relationships at every level of the organization. This person must be comfortable dealing with highly critical and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in gaining exposure to a variety of HR subject areas.

Your Impact:

Provide superior customer service to employees and managers of client’s via our Basecamp customer portal, and other social channels.

Support our knowledge base within Basecamp; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees’ self-service.

Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately.

Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries

Maintain appropriate level of process, program, and policy knowledge in order to assist Employees.

Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process.

Assist with User Acceptance Testing for system enhancements.

Process corrections or transactions not handled through Employee or Manager Self Service in Workday.

Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience.

Requirements:

2 years prior work experience in Human Resources or a centralized customer service environment preferred

Prior experience with Workday HCM or similar HRIS is highly desirable

Experience working in a Case Management system

Exceptional problem-solving skills with a strong desire for data integrity, process definition, and continuous learning

Excellent verbal and written communication skills

The ability to navigate and collaborate with employees through personal circumstances

Ability to diagnose a problem and lead correction efforts through effective communication and execution

Superior employee experience focus

Ability to navigate in a high-paced evolving environment with contending priorities

Ability to maintain confidentiality in all aspects of job responsibilities

Appetite for growth and desire to drive process improvements applying technology

Work effectively in a team setting

Experience working in HR shared services organization for an established company is ideal

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