Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Drive the effectiveness and scalability of HR operations across North America by enabling data-informed decision making, strengthening people programs, and enhancing employee experience. This role partners closely with Corporate Services leadership to influence how HR strategies are executed, ensuring alignment between business priorities and people outcomes. At Genesys, innovation in AI and a deep commitment to empathy shape how organizations connect with their employees and customers, and this role directly contributes to that mission by improving how HR delivers value. You will operate at the intersection of analytics, operations, and advisory, helping leaders navigate workforce challenges while elevating HR capabilities. The position offers strong visibility across HR leadership and exposure to enterprise initiatives that shape the future of work within a global organization.

Key Responsibilities:

Drive operational excellence by supporting and optimizing HR processes across Corporate Services, improving efficiency and consistency in North America
Develop and deliver targeted HR training programs that strengthen capability, elevate advisory skills, and improve team effectiveness
Enhance performance management and talent workflows by identifying gaps and implementing scalable process improvements
Maintain high integrity of HR systems and employee data by auditing records and ensuring compliance with internal standards and regulations
Generate and interpret HR analytics, dashboards, and metrics to inform strategic decisions and improve workforce outcomes
Partner with HR and cross-functional teams to advance inclusion initiatives that improve employee engagement and representation
Ensure adherence to U.S. employment laws and internal policies, reducing risk and strengthening compliance frameworks
Collaborate with Centers of Excellence and HR leadership to align regional execution with global HR strategy and priorities
Identify opportunities to improve HR tools, systems, and workflows, contributing to continuous innovation and scalability
Support cross-functional HR projects that enhance organizational effectiveness and employee experience

Required Qualifications:

1 to 3 years of experience in Human Resources or a related field
Bachelor’s degree or equivalent practical experience
Strong proficiency in Microsoft Excel, including data analysis and reporting techniques
Experience working with HRIS platforms and maintaining data accuracy
Solid understanding of HR policies, procedures, and U.S. employment regulations
Excellent written and verbal communication skills
Proven ability to handle sensitive and confidential information with discretion
Experience or exposure to employee relations practices

Preferred Qualifications:

Strong organizational skills with high attention to detail and prioritization ability
Experience working in a fast-paced, global organization
Demonstrated problem-solving ability with a customer-focused mindset
Familiarity with HR analytics tools, learning systems such as Articulate, or labor relations
Bilingual or multilingual communication skills

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$83,100.00 - $146,100.00

Benefits:

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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