Job Summary

Here at EWC Growth, we are building a culture of servant leaders who celebrate all employees with compassion at the forefront of their minds -- that's where you come in. Reporting directly to the CEO, the Director of Human Resources is responsible for developing, executing, and overseeing HR strategies that support the company’s retail population for 52 centers. This role will oversee all HR functions, including employee relations, performance management, compliance, training, payroll, and organizational development across store-level teams and corporate teams. Some key responsibilities include:

Strategic Leadership

Develop and implement HR strategies aligned with the company’s retail growth, culture, and operational needs
Serve as a strategic partner to executive leadership and field management (Regional Directors)
Analyze workforce metrics (turnover, engagement, internal mobility) to guide decision-making
Partner with the Talent Acquisition Manager to forecast staffing needs for seasonal and high-volume periods from retail leadership to hourly employees
Ensure consistent, equitable hiring practices across all locations

Employee Relations & Engagement

Foster a positive, inclusive, and high-performance culture
Address employee relations issues and investigations
Lead employee engagement, retention, and recognition initiatives

Performance Management & Development

Design and manage performance review processes for retail and corporate teams
Oversee leadership development and succession planning
Support training programs for managers and frontline employees

Compensation, Benefits & Compliance

Oversee compensation structures, incentive programs, and benefits administration
Ensure compliance with federal, state, and local labor laws (wage & hour, FMLA, ADA, etc.)
Maintain/update HR policies and employee handbooks

HR Operations & Systems

Manage HRIS, payroll coordination, and personnel records
Lead and mentor the HR team, including field and corporate HR staff
Establish standardized HR practices across multiple retail locations

Education & Experience

Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred)
SHRM-SCP, SPHR, or similar HR certification (preferred)
5+ years of progressive HR experience, including 2+ years of experience managing one person or a team of HR employees (required)
Prior industry experience in retail, multi-location/state, or hourly workforce environments (required)
Experience using Rippling (preferred) and/or a deep knowledge of HR/payroll systems (required)

Skills & Competencies

Strong knowledge of retail labor laws and compliance
Proven leadership and people-management skills
Excellent communication, problem-solving, and decision-making abilities
Ability to balance strategic planning with hands-on execution
Experience supporting frontline workforce challenges

Base salary of $110,000-$120,000 + bonus
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off & Holidays
Paid Parental Leave
Life & Disability Insurance
FSA & HSA Accounts
Complementary Waxing & Product Discounts

EWC Growth

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Director of Human Resources