Endeavor Agency (www.endeavorCRE.com) is a commercial real estate and hospitality talent agency providing high touch recruitment services throughout California and major western US cities. Endeavor has engaged with a boutique hospitality company operating a growing portfolio of lifestyle hotels and chef-driven restaurants seeking a Human Resources Director.

Position Overview

The Human Resources Director oversees all people-related functions across the company’s hotel and restaurant properties. This role is responsible for developing HR strategy, building strong organizational culture, ensuring compliance, and supporting property-level leaders in achieving operational excellence. The ideal candidate is hands-on, hospitality-savvy, and passionate about creating an exceptional employee experience.

Key Responsibilities

1. HR Strategy & Leadership

Develop and execute HR strategy aligned with company growth plans across hotels, restaurants, and the corporate team.
Serve as a thought partner to executive leadership on organizational structure, staffing needs, and workforce planning.
Champion company culture and ensure consistent values and service standards across all properties.

2. Talent Acquisition & Onboarding

Oversee end-to-end recruitment for property-level and corporate roles, with an emphasis on reducing turnover and elevating service quality.
Implement hiring best practices, recruiting tools, and talent pipelines for culinary, operations, and management roles.
Lead onboarding programs that support retention, engagement, and brand alignment.

3. Employee Relations & Culture

Serve as a trusted advisor to property GMs, chefs, and department leaders on employee relations issues.
Promote a positive, inclusive workplace environment and uphold fair, consistent HR practices.
Design and drive employee engagement initiatives, recognition programs, and open-door communication processes.

4. Learning, Development & Performance Management

Build and implement training programs for leadership development, service standards, compliance, and company culture.
Lead performance review processes, coaching leaders on goal-setting and talent development.
Identify high-potential employees and support internal mobility and succession planning.

5. Compliance & Risk Management

Ensure full compliance with federal, state, and local labor laws (wage & hour, scheduling, harassment, safety, tip compliance, etc.).
Maintain accurate HR documentation, employee files, and reporting.
Oversee workers’ compensation cases, safety programs, and risk-mitigation initiatives.

6. Compensation, Benefits & HR Systems

Collaborate with leadership to refine compensation structures and benefits offerings.
Oversee payroll accuracy in partnership with Finance.
Manage HR systems (HRIS, ATS, LMS) and ensure data integrity.

Qualifications

7–10+ years of HR experience, with at least 3 years in a leadership or multi-unit role.
MUST have a background in hospitality (hotels or restaurants required; boutique or lifestyle experience preferred).
Strong knowledge of employment law, best practices, and hospitality HR challenges (seasonal staffing, high-volume turnover, tip structures, etc.).
Experience building HR processes and systems in growing organizations.
Excellent communication, coaching, and conflict-resolution skills.
High emotional intelligence, discretion, and professionalism.
HR certifications (PHR/SPHR/SHRM-CP/SHRM-SCP) a plus.

Endeavor Agency

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