Sr HR Operations Specialist

Position Overview:

Success and excellence at Benchmark mean not only executing but executing at a high level consistently. The Sr HR Operations Specialist plays a pivotal part in ensuring our execution of HR operations is at the highest level with the utmost customer service. This role ensures efficient, compliant, and scalable HR operations in a dynamic, multi-state environment. The Sr HR Operations Specialist is responsible for owning and performing HR-related duties in the following areas: staffing and onboarding, benefits, employee relations, performance management, and employee offboarding.

Ideal candidates for this position have a strong operational mindset with advanced critical thinking skills, proven relationship-management skills, and the ability to independently manage complex, high-volume workflows in a fast-paced environment.

Essential Functions of the Role:

Own and execute onboarding and offboarding processes, ensuring accuracy, compliance, and seamless employee experience.
Maintain, interpret, and continuously improve HR SOP’s to ensure processes remain efficient, compliant, and scalable.
Administer company benefits including health programs, life event changes, leave of absences, and accommodation requests.
Communicate and administer human resource policies and procedures along with multi-state employment laws.
Respond to employee relations issues, conduct investigations, and partner with management on the best next steps.
Coordinate Company unemployment responses.
Partner with managers to create and update job descriptions through job analysis and researching market pricing.
Serve as the subject matter expert on ADP, processing changes, running reports, and ensuring data integrity within the system.
Remain current on evolving regulations and legal requirements to minimize legal risk and ensure compliance.
Other duties as assigned.

Classification: Full Time, Exempt

Essential Knowledge/Skills/Abilities:

Strong operational and process-oriented mindset with the ability to own outcomes
Proven ability to prioritize and multi-task

Essential Knowledge/Skills/Abilities Cont’d:

Advanced critical thinking skills
Ability to solve problems and make sound decisions with incomplete information
Effective written and verbal communication skills
Ability to work across organizational boundaries
Extensive organization skills
Ability to navigate ambiguity and adapt to shifting priorities
Proven relationship-management skills
Ability to take ownership of complex processes and drive resolution independently
Working knowledge of HR best practices

Experience Requirements:

Minimum of five (5) years of multi-state HR experience required.
Minimum of three (3) years of company benefit administration experience required.
Experience with ADP Workforce Now required.
Mortgage experience preferred.

Education / Licensing Requirements:

Bachelor’s degree in human resources required; or any equivalent combination of education and experience.
PHR or SHRM-CP preferred.

Working Conditions:

Fast-paced environment. Requires normal vision (corrected) both close and distant. Requires normal hearing levels (corrected). Requires working at a desk to use a phone and computer for extended periods of time. Requires sitting, bending. Works effectively with frequent interruptions. Lifting requirements of 10 lbs. occasionally. Minimal travel Along with a great culture and competitive pay, full-time employees are eligible to receive additional benefits: Medical, dental, and vision insurance Short-term and long-term disability 401(k) and Roth 401(k) plans and Company match Company-provided life insurance 8 paid holidays AND MORE!

Benchmark Mortgage (NMLS #2143)

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