Description

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

About This Role

As an HR Partner, you'll serve as a professional who earns trust throughout the organization while demonstrating action-oriented, flexible problem-solving skills with meticulous attention to detail. In this role, you will collaborate with HR Business Partners to implement and deploy strategic HR initiatives focused on employee engagement, exceptional internal customer service, talent development, organizational effectiveness, and workforce planning.

Success in this position requires a versatile skill set - the ability to connect strategic objectives with tactical execution while collaborating effectively across diverse teams, organizational levels, and situations. This is an ideal opportunity to join our growing team, where you'll find abundant possibilities to expand your professional capabilities while making meaningful, positive impacts for our associates every day. Based in Newark, this role will focus primarily on the Customer Care organization.

About You

You are a self-starter, able to meet deadlines without oversight. You are versatile and comfortable working in ambiguous environments, able to pivot from one focus area to another at pace. You are a trusted partner, with an ability to build strong relationships both within your team and across the business. You are an HR subject-matter expert, supporting and coaching managers and employees. You have a passion for customer service.

As an HR Partner, you will...

Address employee inquiries and situations with confidentiality and expertise while managing routine processes throughout the complete employee lifecycle, from onboarding to offboarding
Function as a subject matter expert and provide guidance to internal customers on HR-related matters
Enhance the employee experience by collaborating effectively with managers, employees, and core teams to deliver exceptional service on HR tools, policy, etc
Exercise sound judgment equitably, navigate ambiguous situations, and serve as the initial escalation point for employee concerns
Champion the adoption of technology, self-service solutions, change management practices, and continuous improvement initiatives
Leverage data analytics and key metrics to identify trends, anticipate business requirements, and develop strategic action plans, including comprehensive attendance and attrition analysis
Partner closely with our global HRBP and Employee Relations team to bring consistency to HR processes across Audible
Contribute to building and supporting people programs unique to the Customer Care organization (e.g., Cornerstone Training program, Rotation Program, etc); complete other ad-hoc project and program management, such as creating job aids, manuals and illustrations to encourage learning, awareness and simplicity
Act as change agent to business through process design and approaches that support change and transformation

About Audible

Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.

Basic Qualifications

Bachelor's degree, or 3+ years of equivalent experience
Experience with Microsoft Office (Excel, Word, PowerPoint) and Outlook

Preferred Qualifications

Highly effective verbal and written communication skills
1+ year of call center HR experience
Experience with working in a rapid and complex changing environment driven by continuous innovation
Demonstrated ability to maintain strict confidentiality regarding payroll, benefits and sensitive HR matters

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NJ, Newark - 74,400.00 - 130,200.00 USD annually

Company - Audible, Inc. - B13

Job ID: A3160428

Audible

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