Position Summary: The HR Manager (Client-Facing) serves as the primary HR partner and strategic advisor to assigned clients, ensuring they maximize the value of the ISolved platform while remaining compliant with federal, state, and local employment laws. This role acts as the main point of contact for HR-related inquiries, provides compliance guidance, and delivers training and education to support effective workforce management.

Our goal is to ensure clients have the HR resources and expertise they need so they can focus on running their business while we ensure they remain compliant and supported.

Essential Duties/Responsibilities:

Client Support & Relationship Management

Serve as the primary point of contact for client questions regarding employee matters and the ISolved platform
Respond to client emails and phone calls in a timely and professional manner
Provide proactive HR guidance and compliance support to business owners and managers
Ensure client policies, procedures, and decisions align with employment laws and best practices

Leadership Responsibilities

Manage and develop a team of HR Specialists
Delegate and oversee workload to ensure high-quality service delivery
Provide coaching, training, and performance oversight for direct reports

Compliance & Leave Management

Oversee all client leave programs (FMLA and non-FMLA)
Prepare and distribute required paperwork
Track and manage leaves
Enter and maintain absence records within ISolved
Own and manage the ADA interactive process
Prepare required documentation
Facilitate the interactive process with clients and employees
Identify reasonable accommodations that meet business and employee needs

Employee Handbook Management

Review and update client employee handbooks ensuring they are up to date with state and federal requirements
Draft new handbooks tailored to client needs
Consult with legal counsel
Upload handbooks into ISolved and ensure employee acknowledgment and sign-off
Ensure handbook policies align with system configurations

Strategic HR Guidance

Provide guidance on:
Terminations and Notices of Disciplinary Action (NODA)
Performance management
Employee relations matters
Exempt vs. non-exempt classification
Independent contractor vs. employee classification

Training & Education

Develop and deliver leadership and management training sessions as needed
Conduct and present benefits enrollment meetings
Provide ongoing education around employee relations and system functionality

System & Platform Support (ISolved)

Ensure employee handbook policies align with system setup
Provide ongoing system support and troubleshooting guidance

All other duties assigned

Knowledge, Skills, & Abilities:

· Demonstrates professionalism, problem-solving ability, and a commitment to providing excellent HR support in a fast-paced environment

· Proficient in Microsoft Office and able to quickly learn HRIS and other HR system

· Ability to travel to client sites as needed.

· Detail-oriented with strong analytical skills.

· Proactive and able to work independently.

· Team player with a collaborative mindset.

· Strong problem-solving abilities and conflict resolution skills.

· Adaptable and able to manage multiple client projects simultaneously.

Education and Experience:

· Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)

· 5+ years of progressive HR experience, including employee relations and compliance

· Prior client-facing or consulting experience preferred

· Strong knowledge of federal and state employment laws (FMLA, ADA, FLSA, etc.)

· Experience managing leave administration and ADA processes

· Supervisory experience preferred

· HR certification (SHRM-CP/SCP or PHR/SPHR) required.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Full-time position, typically 40 hours per week, with flexibility to accommodate client needs.

· Travel to client sites may be required.

Equal Opportunity

Advisor HR is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other protected status. All qualified applicants will receive consideration for employment without regard to these or any other characteristics protected by law.

Advisor HR, Inc.

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