Senior Manager, Human Resources

About AAA Washington!

At AAA Washington we equip our members with trusted service and expertise to confidently travel through life. We are committed to serving our members with integrity, innovation, and care. Our people are at the heart of our success, and we strive to create a workplace where individuals feel supported, valued, and empowered to do their best work.

We encourage applicants from all backgrounds, experiences, and abilities to apply.

Why You’ll Love Working Here

At AAA Washington, we offer:

Meaningful work with real impact
Competitive pay and comprehensive benefits
Opportunities for growth, learning, and career development
A collaborative, respectful, and inclusive culture
Hybrid work opportunities

Position Summary

The Senior HR Manager is responsible for leading, developing, and implementing effective HR practices, designs and builds strategic HR programs, and oversees comprehensive project planning initiatives. This role helps strengthen the foundational processes of the HR team to support organizational success. This role supports the Human Resources team by delivering high-quality service, operational excellence, and consistent results aligned with organizational goals.

This position is ideal for someone who thrives in a constantly evolving, collaborative environment and takes ownership of outcomes.

What You’ll Do

Core Responsibilities

Provide leadership and direction to HR by designing workflows, developing policies, and ensuring the foundational framework is compliant in all functional areas so that the HR function supports business needs and fosters a positive employee experience.
Ensure HR policies, procedures, and practices are legally compliant, consistently applied, and effectively communicated in order to foster a transparent, fair, and legally sound workplace environment that builds trust and reduces liability.
Manage total compensation, job design, and benefit programs, ensuring alignment with business goals, employee needs, and compliance requirements in order to attract and retain top talent.
Oversee employee relations activities and creates, updates, and enforces HR policies and procedures that comply with all applicable laws and regulations to maintain positive employee relations and ensure a respectful, compliant workplace culture.

Stakeholder Support

Serve as a point of contact for employees and vendors.
Respond to inquiries professionally and resolve issues with accountability and empathy
Escalate complex issues appropriately while maintaining ownership

Process, Quality, and Collaboration

Follow established processes while identifying opportunities for improvement
Maintain accurate documentation and records
Partner with team members and leaders to support department goals
Contribute to key performance metrics, service levels, and operational plans

Culture and Values

Demonstrate behaviors aligned with AAA Washingon’s vision, mission, and values
Foster a respectful, collaborative, and inclusive work environment

What Success Looks Like

Consistent delivery of accurate, high-quality work
Positive feedback from customers and internal partners
Strong performance against KPIs and service expectations
Effective collaboration and communication
Demonstrated reliability, accountability, and professionalism

Minimum Qualifications

Bachelor’s degree (BA) in business, human resources, or related field or equivalent experience
6+ years’ experience in Human Resources management in all functional areas including employee relations, performance management, retention, talent acquisition, compensation and benefits, and analytics.
5+ years’ experience in leadership or management role

Preferred Qualifications

Masters’ Degree
SHRM certification preferred

Knowledge, Skills, And Abilities

Strong verbal and written communication skills
High attention to detail and accuracy
Comprehensive understanding of HR principles, practices, and employment laws.
Ability to build HR practices through identification and discovery
Ability to establish, nurture, and optimize key internal and external partnerships and influence organizational change.
Working knowledge of HRIS

Compensation, Work Location and Benefits

Location: Bellevue, WA (Hybrid) 3 days/week in office required

Pay Range: $120,666-$144,840

Employment Type: Full-time

We offer a competitive total rewards package, which may include:

Medical, dental, and vision coverage
Paid time off and paid holidays
Retirement plan with employer match
Life and disability insurance
Flexible spending accounts
Professional development and training
Wellness and employee assistance programs
AAA Premier RV membership for your household

Work Environment And Physical Requirements

Hybrid work environment (3 Days a week in office is required)
Standard office or operational environment
Ability to remain seated or active for extended periods, as required
Regular use of computer, phone, and office or operational equipment

Additional Information

Equipment Used: Laptop, phone, and other standard office equipment.
Travel: Rare

AAA Washington is an equal opportunity employer. We are committed to providing reasonable accommodation to individuals with disabilities and ensuring an inclusive hiring process.

AAA Washington

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Senior Manager of Human Resources